Platform 24 began by supporting small businesses in Sydney's Inner West and CBD where dedicated IT support was not feasible. Offering broad technical expertise, they helped these businesses efficiently utilize IT systems during growth phases. As demand grew, the company expanded its team and services beyond basic break-fix support. Today, Platform 24 caters to businesses of all sizes, providing comprehensive solutions including hardware installation, network setup, and advanced security implementations. They also manage and support existing systems through a proactive approach, reducing reliance on costly break-fix repairs. Their dedicated, professional support team emphasizes strong communication to align with client needs. Based in Sydney, they serve local and national clients remotely, with international service capabilities.