PCS Connect
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Overview
$1,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
50 - 249
Employees
2001
Year Founded
ABOUT PCS CONNECT
Your most reliable BPO partner delivering results
We are a comprehensive provider of business process outsourcing and technology support, offering high-quality service delivery across various channels and platforms. Our main services include:
**Customer & Technical Support:**
- Voice and non-voice customer support (both inbound and outbound)
- Tier 1 and Tier 2 technical assistance
- 24/7 live online chat support, ready for artificial intelligence integration.
**Back-Office & Administrative Services:**
- Administrative support for back-office operations
- Order taking and processing, equipped for artificial intelligence
- Virtual assistant services.
**Sales Enablement & Lead Management:**
- Outbound engagement solutions
- Advanced lead generation through our proprietary technique (PCS)
- Appointment scheduling services.
**Market & Digital Services:**
- Market research and insights
- Social media marketing support.
**Advanced Technology Services:**
- Mobile and desktop application development
- Hosted PBX systems and telephony services
- Team and web collaboration platforms
- Custom AI solutions and development of AI models.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
50 - 249
Employees
2001
Year Founded
Services
Focus
Industries
Clients
Services Provided
9% AI Model Fine-Tuning & Training
8% Custom AI Chatbot Development
3% Generative AI
20% Video Scripting & Storyboarding
20% Video Marketing Strategy
20% Graphic Design
11% Appointment Setting Services
9% Outbound Lead Generation
About the Team
OUR STORY
Founded in 2001, PCS Connect began with a mission to support business owners and senior executives in surpassing their sales and marketing objectives through technology-driven, accountable results. As a family-owned enterprise, the company has cultivated a reputation for excellence in Business Process Outsourcing (BPO) by delivering tailored solutions such as CRM systems, virtual assistant services, telemarketing, and customer support to businesses worldwide. With over two decades of experience, PCS Connect emphasizes integrity, loyalty, and accountability, achieving a 93% client retention rate. Their proprietary CRM and telecommunication technologies streamline operations, enhance productivity, and foster sustainable growth, making them a trusted partner committed to advancing businesses efficiently and effectively.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
$25 - $49/hr