**BACKGROUND** Introduce your business and its purpose. I hold the position of marketing director at Kinect Solar, where we specialize in wholesale distribution and logistics for solar equipment. **OPPORTUNITY / CHALLENGE** What challenge were you looking to solve with Parried? We sought Parried's IT services. **SOLUTION** What was the extent of their involvement? We began with a thorough discovery phase with Parried, who evaluated our existing systems and proposed a tailored package to address our requirements. They suggested several additional services that we didn't initially adopt, but we have since integrated 2-3 of them into our current collaboration. Currently, Parried offers both on-site and off-site IT support, as well as software and hardware installations. In addition to helpdesk support and managed IT services, they've implemented our security systems, including web security and email filtering, and set up ActivTrak for activity monitoring. What is the team composition? I've directly collaborated with their CEO and other team members, including an engineer and a project manager for specific projects. Their CEO frequently checks in to see if there’s more assistance they can provide. How did you start working with Parried? I was not part of the company when we initially engaged their services. What has been your financial investment? We have invested approximately $100,000. What is the status of this partnership? We began our collaboration in December 2020, and it continues to this day. **RESULTS & FEEDBACK** What evidence demonstrates the impact of this partnership? Parried responds to tickets incredibly quickly, and the increase in ticket volume indicates that our team feels comfortable reaching out for help. Overall, their performance has been outstanding. How did Parried perform in terms of project management? Their ability to remain within budget and communicate effectively is remarkable. They utilize Zoho Desk for ticketing, and we communicate through text, Zoom calls, emails, and an online portal. What impressed you the most about them? The responsiveness of Parried's team is exceptional, and they are highly knowledgeable, effectively resolving any challenges we present to them. Are there areas where they could improve? No, I don’t see any. What advice would you give to potential customers? I recommend reaching out to Parried and starting the process — definitely do it. **Cloud Consulting & SI** **IT Managed Services** **Web Design** **BACKGROUND** Please introduce your company and your position. I serve as the City Treasurer of City of Hays. Describe your company in a single sentence. It is a city government. **OPPORTUNITY / CHALLENGE** What specific objectives did you hire Parried to achieve? Enhance the website, improve accounting software, and address ongoing IT concerns. **SOLUTION** How did you discover Parried? Through a referral. Why did you choose Parried over other options? They had high ratings, offered good value for money, and were referred to me. How many Parried team members were involved in this project? Between 2 to 5 employees. Please detail the scope of work and key deliverables. They successfully met timelines for several projects, including migration to MS365 and QB online, website design, and providing ongoing consulting support. **RESULTS & FEEDBACK** What measurable outcomes demonstrate progress or success from the project? All objectives were met, and we are very satisfied with their service and expertise. Describe their project management. Did they deliver on schedule? How did they respond to your needs? The project manager was professional and available at short notice, and I have no complaints. What was your main method of communication with Parried? Virtual meetings. What impressed or stood out to you about this company? We were particularly impressed by their understanding of various IT issues. Are there areas where Parried could improve or do things differently? No.