Toyota enhances collaboration with dealerships
Connected partners lead to more satisfied customers. To enhance efficiency, Toyota Ukraine opted to shift its supply chain management to the cloud. With assistance from OntargIT, they implemented Dynamics 365 Finance and Operations, Dynamics 365 Sales, and Dynamics 365 Marketing. “We moved away from email for information sharing and created a SharePoint Online portal where all information is stored and accessible to all dealers,” states Georgiy Asadchy, Chief General Manager of Finance and Administration at Toyota Ukraine. “Leveraging cloud technology enables us to maintain a smooth and efficient supply chain, enhancing dealer capabilities to improve customer service and satisfaction.” To boost collaboration between the headquarters and dealerships, Toyota Ukraine also adopted Microsoft Teams for direct communication. Asadchy notes, “This connected experience accelerates collaboration and data-driven decisions. For instance, we have a connected service that gathers data on vehicle damage. Previously, we relied on paper documentation that needed to be entered into the system manually. Now, the team observing the damage can input the data online directly, saving time, reducing manual entry mistakes, and enabling our dealerships to conduct repairs and assist customers more quickly.”
Enhancing operations through automation, Toyota Ukraine sought to streamline internal processes regarding dealership requests to the head office. “We used to dedicate more time to generating reports than to analyzing the data they contained. Now, with Microsoft Power BI dashboards and automated workflows via Power Apps and Power Automate, reports that once required two or three days to prepare and send are now just a click away. This allows our team to focus on data analysis instead,” explains Gontar.