Aggregator in the field of telecommunications
Hato is a startup aimed at assisting small and medium-sized enterprises seeking to broaden their service offerings or market reach, while also providing customer support through call center departments that can be set up online with agents globally.
**Challenge**: Small and medium-sized businesses face significant expenses in establishing and maintaining traditional call centers. Many small businesses cannot afford to set up their own call centers or engage outsourced services, which often cost even more. Additionally, finding skilled agents or those fluent in foreign languages can be quite challenging.
**Solution**: Hato offers a global platform that leverages innovative and automated technologies, enabling businesses to hire remote call center operators from around the world. This approach helps reduce operational costs by at least half while increasing agent compensation by at least threefold. The platform also features a tailored CRM system designed for these businesses.
**Result**: The outcome is a marketplace connecting businesses and agents globally. We, at Oneest, have developed a platform where candidates can register, build profiles showcasing their experience and skills, and record audio introductions for each language they speak. Companies can create job postings to meet their specific needs, hire agents, and handle payments directly through the platform, ensuring secure and flexible contract arrangements. This guarantees that candidates receive payment for their work while businesses meet their key performance indicators (KPIs). Additionally, companies can acquire phone numbers and traffic from any region worldwide. Our CRM has been customized for call center operations, featuring capabilities like database uploading/processing, automatic contact/call distribution, sales funnel management, call interception, and performance analytics.
**Technology Stack**: The platform utilizes Java 8, Spring Boot, Spring Data Jpa, Spring Data Redis, Spring AMQP, Spring Websockets, Spring Mail, RabbitMQ, Redis, Postgres, Docker, AWS, Kubernetes, Jenkins, Stripe SDK, Twilio SDK, React.js, Redux, TypeScript, and Webpack.