A large import and export company
**Challenges:** The company deals with perishable items such as fruits, vegetables, seafood, meats, fresh and dried flowers, pharmaceuticals, and electronic components, all of which necessitate careful temperature regulation. This involves securing air cargo rates, booking shipments, and managing ground transportation. The company is responsible for processing information from cargo arriving via flights or trucks, re-cooling and re-hydrating these items, and sending them on to their final destinations. It's crucial to ensure that all paperwork is accurate and completed promptly while complying with the regulations and documentation requirements set by the U.S. Department of Agriculture, U.S. Customs, and the destination's authorities. The company also offers a customer portal for real-time tracking of shipments and provides round-the-clock customer support. Additionally, it focuses on optimizing warehouse management.
**Solutions:** A customer portal has been developed to offer customers and partners access to all pertinent data and documents. This portal features real-time tracking of shipments, alerts on their status, temperature monitoring, necessary documents, milestone tracking, quality images of products, automated reports, and mobile notifications, as well as a chat feature for communication with the operations team. This system aids shipping companies in efficiently tracking large volumes of inventory within a fast-paced setting. Furthermore, a comprehensive inventory management system has been implemented to monitor products during transit, granting customers complete visibility of their goods in the warehouse. This tracking encompasses inventory movement, scanning, splitting, and quality assurance, and the system can generate various reports on current and past inventory levels.