Odea Integrations

For Odea Integrations

Is this your company?

Edverise AI compiled this profile from public information so buyers could find you. Claim it to edit every field, add your portfolio and respond to reviews.

Claim & verify for free

Manage the listing yourself. Verify by work email or company domain to earn the verified badge.

Claim this profile

Suggest an edit

Not ready to claim? Send a correction and our team will review and update verified factual errors.

Suggest an edit

Overview

$10,000+

Min Project Size

$100 - $149/hr

Avg Hourly Rate

50 - 249

Employees

2018

Year Founded

ABOUT ODEA INTEGRATIONS

Integrate to Elevate

Odea Integrations is a company that specializes in system integration, focusing on providing comprehensive cloud-based contact center solutions. We offer a range of services, including cloud migration, consulting, support, implementation, and managed services, all designed to enhance customer experiences. Our expertise encompasses the deployment and management of platforms like Amazon Connect, custom CTI Connectors for CRM integration, AI-driven tools such as virtual assistants, and improved communication features like real-time call summarization and omnichannel support. Our product offerings include CTI Connectors, Agent Desktops, and Virtual Assistants. Odea Integrations enables businesses to optimize operations, boost efficiency, and scale easily using advanced technological solutions.

Tech Stack

AWS

Languages Spoken

English

HIGHLIGHTS

$10,000+

Min Project Size

$100 - $149/hr

Avg Hourly Rate

50 - 249

Employees

2018

Year Founded

Services

Focus

Industries

Clients

Services Provided+2 Services

8% CRM Consulting and SI

5% Other IT Consulting and SI

7% AI Strategy & Roadmap Consulting

5% Generative AI

10% Cloud Consulting & SI

10% Conversational AI & Voice Assistant Development

5% Custom AI Chatbot Development

7% IT Compliance & Governance

About the Team

OUR STORY

Odea Integrations is dedicated to transforming customer experience within contact centers by seamlessly integrating innovative cloud technologies. Founded with a bold vision, the company empowers businesses to streamline workflows, enhance agent productivity, and elevate customer satisfaction through automation and advanced tools. Emphasizing collaboration and continuous growth, Odea fosters a culture where creativity thrives and team members are supported with professional development and comprehensive benefits. Partnering with trusted CX brands, they offer insightful resources like blogs, industry reports, and webinars to keep clients informed and ahead in the evolving CCaaS landscape. Committed to tailored solutions and 24/7 support, Odea ensures operational excellence and lasting success in customer engagement and digital transformation.

Portfolio

Deployment of Amazon Connect Contact Center

Unknown

Challenge: A patient recruitment firm faced difficulties with its current contact management system and was looking for a solution to improve both incoming and outgoing call management, increase agent productivity, and offer a reliable caller ID to foster trust and enhance the customer experience. Solution: The adoption of Amazon Connect delivered a customized answer to their needs. Outcome: This approach enhanced call management efficiency, lowered wait times, and facilitated a more personalized communication experience, leading to greater satisfaction among patients and clients.

Amazon Connect Contact Center for Education Sector

Unknown

Issue A university faced challenges in managing the large number of calls concerning admissions, registration, and financial aid. The absence of automation resulted in lengthy wait periods, misrouted calls, and pressure on resources, causing frustration for students seeking prompt information. Resolution Amazon Connect was deployed to optimize the handling of student inquiries. Outcomes The implementation greatly enhanced the efficiency of managing student inquiries, leading to shorter wait times and an improved overall experience for users.

AI Consulting for Telecommunications Company

IntouchComm

Issue InTouchComm did not have a functional contact center or CRM system to oversee customer interactions. The absence of automation and a unified solution led to inefficient and inconsistent handling of inquiries, resulting in delayed responses and customer frustration. The company aimed to create a scalable contact center from the ground up to enhance operations, boost engagement, and provide a professional customer experience. Solution Odea Integrations collaborated with InTouchComm to set up a modern Amazon Connect contact center, which included: Outcomes InTouchComm successfully established its inaugural scalable contact center, decreasing the time taken to handle inquiries and increasing customer satisfaction.

2 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$100 - $149/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$100 - $149/hr

Cost Rating

N/A

What Clients Have Said

"Odea Integrations delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet. Reviewers either haven't shared a project budget or kept theirs confidential.

Select a service

CRM Consulting and SI

Other IT Consulting and SI

AI Strategy & Roadmap Consulting

Generative AI

Cloud Consulting & SI

Conversational AI & Voice Assistant Development

Custom AI Chatbot Development

IT Compliance & Governance

DevOps Engineering

Managed IT Services

Industry Recognitions

Amazon Connect Service Delivery Validation

View source

AWS Select Tier Service Partner

View source

Odea Integartions : Improve Your Small Business

View source

Fox News: Odea Launches AI-Powered Virtual agent

View source

Reviews For Odea Integrations

Submit A Review

No Reviews Yet

Be the first to share your experience working with Odea Integrations.

Write a Review