Docplanner - National e-Health Integration
**Overview**
In 2020, Docplanner approached us with a minor request: to assist in integrating their platform with Poland's insurance verification service. However, during the initial workshops, it became evident that they were seeking a long-term partner with expertise in national e-health systems rather than just a contractor. This initial collaboration has since transformed into an ongoing partnership.
**About the Client**
Docplanner is the largest healthcare booking platform globally, catering to over 100 million users and hundreds of thousands of healthcare professionals across 13 countries. Given the scale of operations, every e-health feature must be compliant, efficient, and robust.
**The Challenge**
Polish law mandates that physicians issue electronic prescriptions, referrals, and sick leave notes, as well as report all medical events to the national P1 platform. Docplanner required these services to be fully integrated into its Electronic Health Record (EHR) system, ensuring consistency with its user experience and the ability to manage high traffic without disruptions.
**What We Delivered**
We developed a comprehensive suite of national e-health services within Docplanner’s EHR platform, which included:
- e-referrals
- e-prescriptions
- e-sick leave management
- insurance verification (NFZ / e-WUŚ)
- medical event reporting to the P1 national platform
Each module was designed with regulatory compliance, performance benchmarks, and existing product workflows in mind.
**Cooperation Model**
While Docplanner provided strategic product leadership, our team was responsible for analysis, solution design, and comprehensive delivery. Ongoing communication enabled us to adapt to changes in regulations, modify priorities, and broaden the project scope into new markets.
**Outcome**
Currently, five essential Polish e-health services developed by our team are operational and serve thousands of daily users. The partnership remains strong, rooted in reliability, regulatory knowledge, and a thorough understanding of the practical workings of national digital health infrastructure.
**Key Results:**
- Delivered 5 national e-health services
- Engaged 7 specialists during peak phases