eCommerce Growth | Buy Truck Wheels + Northpeak
Objective: Buy Truck Wheels offers the largest online inventory of aluminum, steel, and Alcoa wheels for dual, medium-duty, and semi trucks. The company approached Northpeak to establish and oversee its Conversion Rate Optimization (CRO) program. Northpeak aimed to enhance the purchase conversion rate on buytruckwheels.com. Solution: Northpeak performed a funnel analysis to pinpoint where most visitors were abandoning their purchases and to observe their typical behavior. This analysis was complemented by qualitative research to gain insights into the sources of friction and customer motivation. Utilizing their exclusive eCommerce playbook and extensive experience, Northpeak developed a tailored optimization plan for the client. Here are some strategies Northpeak implemented based on their research:
Redesigning Product Detail Pages (PDPs): During the analysis of product page performance, we identified opportunities to enhance content layout, incorporate crucial product specifications (as revealed through competitor research and customer service feedback), and introduce product upsells. Northpeak created wireframes for new concepts, refined messaging, executed the changes, and optimized based on the results.
Utilizing Social Proof: We found that the site lacked sufficient reviews and testimonials, especially for high-value products. While gathering reviews would take some time, we spotted a chance to quickly establish trust with potential customers by showcasing real-time customer purchases on the site.
Headline Testing: We implemented headline messaging aimed at solution-aware visitors, emphasizing Buy Truck Wheels’ core value proposition at critical points in the customer journey. In a typically transactional environment, we received positive feedback by incorporating product messaging that infused more brand personality into the page.