Miratech

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Overview

250 - 999

Employees

1989

Year Founded

ABOUT MIRATECH

We Help Visionaries to Change the World

Miratech empowers visionaries to make a difference in the world. As a global IT services and consulting firm, we integrate innovations from both large enterprises and startups. Currently, we facilitate digital transformation for some of the world’s largest companies. By collaborating with organizations of all sizes, we remain at the forefront of technology, maintaining agility as a global leader, and developing solutions that help our clients advance their businesses. Our commitment to Relentless Performance has led to over 99% of Miratech’s projects successfully achieving or surpassing their scope, timeline, and budget goals since our founding in 1989.

Languages Spoken

EnglishPolish

HIGHLIGHTS

250 - 999

Employees

1989

Year Founded

Services

Focus

Industries

Clients

Services Provided

40% Other IT Consulting and SI

15% Unified Communications Consulting & SI

10% IT Staff Augmentation

35% Cloud Consulting & SI

About the Team

OUR STORY

Since 1989, Miratech has empowered visionaries worldwide by delivering expert IT services and consulting that bridge the gap between global enterprise and start-up innovation. With over 1,000 dedicated professionals across New York, Europe, America, and Asia, the company pioneers digital transformation for leading global enterprises, including numerous Forbes Global 2000 clients. Miratech’s culture of Relentless Performance ensures over 99% of projects meet or exceed expectations in scope, schedule, and budget. Supported by reputable investors like the IFC, Horizon Capital, and Helping Visionaries, Miratech is distinguished by core values such as thriving in complexity, earning trust through reliability, and striving for versatility. Certified under SEI SW-CMM Level 3, ISO 9001:2015, and ISO 27001:2013, Miratech consistently achieves high customer satisfaction and is

Portfolio

Rick Hughes Defines What Relentless Performance Means to Him

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The Director of Genesys emphasized the significance of talented engineers in enhancing their Genesys platform and accelerating implementation. He highlighted the smooth integration of new resources by Miratech engineers and praised the company for its reliable performance in meeting customer demands. To learn more, check out the video review: https://youtu.be/9UmFq8A_H98.

Acceptance Testing: WFM solution.

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The client aimed to deploy their new workforce management (WFM) solution but did not have the necessary in-house skills or resources to carry out comprehensive testing. Additionally, they wanted to ensure that the solution was properly configured to address their specific business requirements. The developed WFM solution included features that allowed for the creation of agent schedules tailored to the business's needs. For more information, visit: http://bit.ly/38vtlMN

#1 Genesys PS Partner - QA Case Study

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Establishing a testing competence center for the verification and quality assurance of Genesys contact center solutions. As a Genesys partner since 2000, Miratech's engineers and consultants have not only developed and supported Genesys solutions but have also taken complete responsibility for quality assurance on all delivered products for over a decade. The developed products include: - Software development kits - Adapters for integration with various front-office and back-office applications - Statistical server applications - E-Services and multimedia applications - Intelligent workload distribution systems - Agent desktop management applications - Workforce management systems The cost efficiency and favorable quality-to-cost ratio of Miratech’s quality assurance competence center have enabled Genesys to realize direct net savings of approximately USD 4.8 million over the nine-year duration of the project. For further information, visit: http://bit.ly/3t3ARpW

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