**Custom Software Development** **1. BACKGROUND** Can you provide a brief overview of your company and your role? I serve as the director of Tri Alliance, which is Australia’s largest triathlon training squad. We provide triathlon coaching, group training, and programs catering to all skill levels. Our network comprises coaches, partners, resources, and industry experts working collaboratively to equip athletes with the necessary education, coaching, and community support for triathlon participation. **OPPORTUNITY / CHALLENGE** What projects or services did your company engage Mindblaze Technologies for, and what objectives were you aiming to achieve? Our primary initiative involves creating a cloud-based system to develop, manage, and deliver training instructions to our athletes. This system has streamlined the process, reducing the time and effort required to support our athlete clientele and enhancing our overall productivity. The project is currently ongoing, with Mindblaze leading the effort alongside students and interns from Melbourne University. **SOLUTION** How did you choose this vendor, and what factors influenced your decision? We have collaborated with Mindblaze for over ten years. When we initially sought bids for our projects, Mindblaze stood out as a leader, treating our project with utmost seriousness and providing valuable insights from the beginning. Since then, we have continued our partnership without hesitation. Please elaborate on the project scope, detailing the steps, key deliverables, and technologies used. This project has been in development for five years, utilizing a technology stack that includes React, Java, and MongoDB. How many individuals from the vendor's team collaborated with you, and what were their roles? Typically, we have 1-3 individuals from their team working with us weekly, including a Head Developer, Head Designer, and Assistant Developer. **RESULTS & FEEDBACK** Can you share any quantifiable results from the project or general impressions about the outputs delivered? As mentioned, our workflow and productivity have improved tenfold, and we have established a commercial asset accessible across various platforms. Describe their project management approach, including the communication tools used and their efficiency. Due to our long-standing relationship, we primarily use Skype for project discussions, employing chat, voice, and video calls. We have also considered other communication methods like Slack for student teams. What impressed you most about this company? Over the years, we have developed a strong team bond. Despite being in different countries, we have fostered an exceptional work ethic and mutual understanding. Mindblaze will remain an integral part of our team moving forward. Are there any suggestions for improvement or aspects they could have approached differently? No, there are no areas for improvement noted.