Lynksen showcases a strong grasp of product development, actively engaging in all phases from discovery to execution. They question established assumptions and offer constructive suggestions for enhancement. The collaboration within their team fosters elevated discussions regarding product development. The company has earned accolades for their exceptional UX/UI designs and development work, firmly rooted in robust UX principles that enhance user experiences and client contentment. Clients have reported notable increases in conversions attributed to Lynksen's efforts, including a 41.5% rise in desktop chat conversions and a 15% increase in mobile microsite conversions, illustrating their impact on measurable business outcomes. While the team is receptive to feedback, there remains an opportunity to enhance internal communication and task delegation, which could further optimize project execution. Lynksen is recognized for its agility and willingness to adopt and implement new trends, indicating a commitment to ongoing improvement and remaining competitive in the industry. Their project management has been commended for being efficient, timely, and proactive in communication. They effectively adapt to changing circumstances and maintain regular updates, ensuring a seamless workflow. **BACKGROUND** - I am the former Platform Product Manager at Lahzo. - We assist companies with complex sales cycles to increase revenue efficiently by merging targeted marketing with AI-driven sales agents. **OPPORTUNITY / CHALLENGE** - We hired Lynksen to help design and build a completely new shopping experience for our clients. **SOLUTION** - We discovered Lynksen through an online search and chose them due to their high ratings, excellent cultural fit, and value for the cost. **PROJECT DETAILS** - Assigned team: 2-5 employees. - Deliverables included: 1. Agent-Centric Shopping Experience Microsite: Their designer spearheaded the design and user research for an innovative RV shopping experience using conversational AI, designed to minimize friction compared to standard product catalogs. They conducted user research and implemented A/B testing to gauge conversion rates, targeting a 15% increase in sales leads. The frontend developer constructed a responsive microsite experience compatible with both mobile and desktop, launching it with a 50/50 traffic split for testing engagement and conversion metrics. 2. Core Chat Redesign: They completely overhauled our core chat interface, the crucial point where website visitors convert to leads. This redesign was not just cosmetic; it involved rethinking how users are guided through the qualification and lead capture process, with the developer implementing the new chat interface and conversion pathway across our platform. Key deliverables included: - Comprehensive microsite design and execution (agent-centric shopping experience) - A/B testing frameworks and measurement strategies - Revamped core chat interface and lead conversion pathways - Mobile-responsive implementations across projects - Insights from user research and design iterations. The team functioned as true partners in product development—evaluating trade-offs, proposing enhancements, and collaborating closely with our PMs and developers to resolve issues rather than merely executing tasks. **RESULTS & FEEDBACK** - We utilize a data-driven, iterative approach to product development, actively measuring both projects through A/B tests to validate our hypotheses. *Key outcomes:* - Core Chat Redesign: In the first week of a 50/50 traffic split test, we saw: - Total conversion increase: +15.2% (Button View → Lead Rate rising from 0.55% to 0.63%) - Desktop performance: +41.5% increase (with 96% statistical confidence), surpassing the 10% improvement target - Banner engagement: +29.5% rise in click-through rate (significant above 99% confidence) - Net impact: +30 additional leads in the first week, reflecting a 17% increase. - Agent-Centric Shopping Experience Microsite: After four weeks of testing and continuous iteration, results indicated: - Overall treatment group: +9% conversion uplift (0.77% to 0.84%) - Mobile conversion: +15% increase - Strong engagement hints: 12.9% of microsite viewers initiated conversations (2.4x better than the core agent) - Key takeaways: While engagement was high, conversion optimization remains necessary, with insights identifying user drop-off points informing subsequent iterations. Both projects exemplify the team's product-oriented thinking—formulating hypotheses, designing experiments, measuring outcomes, and driving decisions based on data rather than merely implementing features. **PROJECT MANAGEMENT** - Lynksen's team consistently met deadlines and integrated smoothly into our workflow. Their proactive communication style stood out; they preemptively addressed potential concerns, posed clarifying questions early on, and kept the team aligned with priorities. When project timelines shifted or priorities changed, they adapted swiftly, assisting us in evaluating trade-offs during planning sessions, providing realistic estimations, and highlighting dependencies for effective planning. Their responsiveness was commendable, whether it involved feedback on designs or addressing technical inquiries. Overall, working with Lynksen's team felt akin to having internal members rather than managing external contractors, making project management low-friction and built on mutual trust. **COMMUNICATION** - Primary communication methods included virtual meetings, emails, and messaging apps. **UNIQUE QUALITIES** What distinguishes Lynksen is their profound understanding of modern product development, differentiating between mere execution and contributions that genuinely drive projects. Unlike many staffing firms that focus solely on matching technical skills, Lynksen looks deeper, selecting team members who embody the empowered product team model. The individuals they placed with us were not only skilled but also engaged in discovery, challenged assumptions, proposed superior approaches, and operated with ownership in mind. The collaboration has been seamless and high-trust, characterized by a unique vetting process that prioritizes both expertise and cultural compatibility, which is often scarce in this field. Working with Lynksen feels like partnering with a trusted ally committed to supporting our objectives and delivering real value. **AREAS FOR IMPROVEMENT** - There have been no major concerns throughout our collaboration. If anything, as we continue to scale our product teams, we hope Lynksen can maintain the same quality standards when finding talent who truly comprehend and contribute to empowered product teams. --- **I am the Development Manager at a web design and development firm. We focus on web design and development.** **GOALS** - We enlisted Lynksen to assist with the relaunch of our existing website (front and back end). **DISCOVERY AND SELECTION** - Found Lynksen via an online search and chose them for their high ratings, fitting pricing, and outstanding culture match. **PROJECT DETAILS** - Scope involved a complete website relaunch using a Next.js frontend and a Sanity backend. **RESULTS** - Successful website relaunch. **PROJECT MANAGEMENT** - The team always delivered on time, maintained excellent communication, and demonstrated flexibility when requirements evolved. **COMMUNICATION METHODS** - Through virtual meetings. **IMPRESSIONS** - Their streamlined procedures and proactive communication were impressive. --- **As the Product Manager for an e-commerce platform, we operate an online e-commerce business.** **GOALS** - We hired Lynksen to implement a mobile-first approach for our web redesign. **DISCOVERY AND SELECTION** - Found through Behance, chosen for strong cultural alignment. **PROJECT DETAILS** - The primary task was to redesign our existing site with a mobile-first orientation. **RESULTS** - Enhanced UX throughout the purchase flow, leading to improved conversions. **PROJECT MANAGEMENT** - Efficient project management with daily updates and consistent bi-weekly check-ins. All deliverables were on time, with prompt adaptability to feedback. **COMMUNICATION** - Through virtual meetings and messaging apps. **IMPRESSIONS** - Effortless collaboration and thoughtful feedback grounded in robust UX principles. **AREAS FOR IMPROVEMENT** - Adjusting the project pace to better align with our team. --- **As the owner of ElectroLviv, we specialize in selling and servicing electric scooters, hoverboards, and accessories since 2019. Our services include mechanical and electrical repairs and custom modifications.** **GOALS** - We engaged Lynksen for UI/UX design and web design. **DISCOVERY AND SELECTION** - Found through networking, selected for their professionalism and friendliness. **PROJECT DETAILS** - They designed a complete website for our company, which included product and service pages, as well as a product gallery. **RESULTS** - The team's work streamlined our sales process, significantly improving our product and service offerings. The contact form's placement led to over 50 new customer inquiries in the first month post-launch, compared to zero from the previous website. **PROJECT MANAGEMENT** - They delivered all elements ahead of schedule while ensuring high quality. The project manager acted as a strong connector, quickly incorporating our feedback. **COMMUNICATION** - Conducted virtual meetings and used messaging apps. **IMPRESSIONS** - Their ability to adapt during the project scope changes was commendable, leading to results that exceeded our expectations. --- **As the Co-founder of COXIT.CO, we have been forming and augmenting software development teams for startups and corporations since 2018. We provide full-time engineers as an exclusive talent vendor, focusing on retention.** **GOALS** - We hired Lynksen for UI/UX design, web design, and front-end development. **DISCOVERY AND SELECTION** - Found through referral, selected for geographic proximity and cultural fit. **PROJECT DETAILS** - Lynksen delivered custom design and front-end development for our website. **RESULTS** - Our collaboration resulted in increased brand recognition and attracted more talent. **PROJECT MANAGEMENT** - All deliverables were on time and within budget, with proactive communication from the project manager. **COMMUNICATION** - Utilized virtual meetings and messaging apps. **IMPRESSIONS** - I appreciated the clear communication between the client and the team. **AREAS FOR IMPROVEMENT** - No improvements suggested at this time; the project met expectations. --- **As the CEO of a dental services provider, we offer various professional dental services for adults and children.** **GOALS** - We contracted Lynksen for UI/UX design, product design, front-end, and back-end development. **DISCOVERY AND SELECTION** - Connected at an IT conference in Kyiv; chosen for geographic proximity and cultural fit. **PROJECT DETAILS** - The team helped develop internal software aimed at streamlining our medical services, improving efficiency in scheduling, inventory management, and logistics. **RESULTS** - Enhanced data management for invoices and client information, leading to improved clinic efficiency. **PROJECT MANAGEMENT** - Daily updates were provided, and the project manager's approach also made interactions enjoyable. **COMMUNICATION** - Used virtual meetings and messaging apps. **IMPRESSIONS** - They paid attention to all our wants and needs, making collaboration effective. **AREAS FOR IMPROVEMENT** - We were exceptionally pleased with our decision to partner with Lynksen and would recommend their services for their analytical skills, management techniques, and exceptional design/development capabilities. --- **As an executive at Daoism Systems, we focus on developing DAOs, DeFi protocols, and tools for user-empowered futures.** **GOALS** - Hired Lynksen for UI/UX design, web design, and front-end development. **DISCOVERY AND SELECTION** - Selected based on a referral. **PROJECT DETAILS** - Lynksen supported the development of 10 concepts and 4 interactive prototypes, ensuring a deep, engaging experience, while also providing 3D branding elements. **RESULTS** - Our stronger corporate identity led to increased investments. **PROJECT MANAGEMENT** - Lynksen excelled in project management, showing organization and adaptability. **COMMUNICATION** - Communicated via virtual meetings and messaging apps. **IMPRESSIONS** - Their skills in 3D creation and web implementation stood out. **AREAS FOR IMPROVEMENT** - No specific dislikes; overall very satisfied with the collaboration. --- **As the CEO of ILLUSPARK, we are a community and freelance platform for digital creatives.** **GOALS** - Hired for UI/UX design, front-end, and back-end development. **DISCOVERY AND SELECTION** - Found Lynksen through Upwork. **PROJECT DETAILS** - Delivered custom design and comprehensive development support for our website. **RESULTS** - Successful outreach and fulfillment of project goals. **PROJECT MANAGEMENT** - While project complexity extended the timeline, risks were well managed. **COMMUNICATION** - Conducted via virtual meetings and messaging apps. **IMPRESSIONS** - Flexibility in addressing complex issues and maintaining effective communication were noteworthy. **AREAS FOR IMPROVEMENT** - Development duration was slightly longer than anticipated, but communication handled the process smoothly. --- **As the Owner & CEO of Descover Studio, we specialize in architectural visualization, offering services in 3D modeling, visualization, and animation.** **GOALS** - We sought Lynksen's expertise in web design and UI/UX design. **DISCOVERY AND SELECTION** - Found Lynksen on Upwork for their experience in UX research. **PROJECT DETAILS** - The design and functionality of the website met our expectations, including well-functioning technical features like contact forms and the addition of past project portfolios. **RESULTS** - Improved dissemination of information. **PROJECT MANAGEMENT** - The project was effectively managed with outlined risks, providing confidence in the outcome. **COMMUNICATION** - Managed through virtual meetings. **IMPRESSIONS** - Smooth workflow and timely delivery were impressive. **AREAS FOR IMPROVEMENT** - No areas for concern or improvement were noted regarding collaboration or results. --- **As the Chief Revenue Officer of an analytics company, our focus is on analytics solutions.** **GOALS** - Hired for UI/UX design, front-end development, business analysis, and product marketing documentation. **DISCOVERY AND SELECTION** - Discovered through Behance, chosen for cultural alignment. **PROJECT DETAILS** - Lynksen excels in UI/UX design and front-end development, offering creative insights and a proactive approach, proving to be an invaluable team member. **RESULTS** - User satisfaction improved after Lynksen's involvement, reflecting their impact on the overall experience. **PROJECT MANAGEMENT** - They maintain excellent communication and consistently incorporate feedback to meet project objectives. **COMMUNICATION** - Conducted via virtual meetings, emails, and messaging apps. **IMPRESSIONS** - Their robust processes and expertise in design and development technology stood out remarkably. **AREAS FOR IMPROVEMENT** - The only minor challenge was time zone differences, which were effectively managed through strong communication. **UPDATED REVIEW** - Published March 19, 2024. - CRO, Analytics Firm - Information Technology industry - Based in New York City, NY - Team Size: 11-50 Employees - Project Duration: October 2023 - Ongoing - Budget: $50,000 to $199,999 **PROJECT SUMMARY** - Lynksen provides web development and design services for the analytics company, specifically focusing on front-end development, UI/UX design, and 3D design. **FEEDBACK SUMMARY** - Thanks to Lynksen's efforts, the client has experienced enhancements in digital presence and user impressions. They adeptly managed the project, consistently meeting deadlines and handling feedback effectively.