LiveHelpIndia

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2006

Year Founded

ABOUT LIVEHELPINDIA

Support & Sales With a Smile!

LiveHelpIndia, a trademark of Cyber Infrastructure (P) Limited, boasts two decades of experience in the software industry. As a leading provider of outsourcing solutions, LiveHelpIndia specializes in offering dedicated offshore personnel for inbound sales, customer service, virtual assistant services, and more. We select the top 10% of qualified developers from a vast talent pool to ensure that projects are completed quickly and affordably without compromising on quality. Our offshore software development outsourcing services allow you to strengthen your team with high-quality, cost-effective resources. Our skilled teams operate in sprints to effectively tackle project backlogs, which helps us prioritize and refine our approach to deliver exceptional products. Our remote agile engineering teams fully integrate into your project, aligning with your company culture and supporting your strategic goals. LiveHelpIndia's staffing services provide the agility, professionalism, and speed necessary for rapid growth and timely delivery of high-quality products. We proudly offer a range of services, including: Digital Marketing, Email Marketing, Voice/SMS Broadcasting, Telemarketing, Copywriting, Designing & Editing, Outsourced Customer Support, IT Support Services, 24/7 Help Desk, Virtual Assistance, Virtual Recruiting, Business and Market Research, Financial Research, Vendor Recruitment, and CAD/CAM services. Our Talent-as-a-Service model provides clients with the flexibility to tailor our offerings to their specific needs. We also assist in setting up testing environments and assembling professional teams with the necessary expertise.

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2006

Year Founded

Services

Focus

Industries

Clients

Services Provided+1 Services

10% Email Marketing & Automation

2% Search Engine Optimization (SEO)

4% Social Media Marketing

4% Performance Marketing

8% Sales Process Consulting

12% Outbound Lead Generation

20% Customer Support Outsourcing

20% Market Research & Competitive Intelligence

About the Team

OUR STORY

With a robust team of over 1,000 professionals, our company thrives under the guidance of seasoned leaders, certified architects, and domain specialists committed to driving your success. Founded by experts Abhishek P., Amit A., and Kuldeep K., we deliver specialized enterprise architecture, technology, and growth solutions tailored for startups, SMEs, and large organizations alike. Our leadership includes senior managers and experts across diverse fields—FinTech, Neuromarketing, cloud computing, AI, cybersecurity, and more—who ensure innovation and excellence. Certified professionals oversee finance, delivery, and sales, while skilled developers excel in cutting-edge technologies such as Salesforce, Magento, Shopify, mobile applications, and AR/VR. Together, we blend decades of experience with continuous innovation to offer comprehensive, expert-driven business solutions.

Portfolio

Case Study For Leading Aviation Company

Unknown

**24/7 TECHNICAL SUPPORT FOR A LEADING CLIENT IN AVIATION AND HOSPITALITY** **CLIENT OVERVIEW** This top-tier US-based client in the Aviation and Hospitality sector offers services such as crew layover management, billing and reconciliation, and a streamlined invoice payment solution. **PROBLEM STATEMENT** The objective was to deliver round-the-clock technical support for the client. **OUR SOLUTION** With a dedicated approach, we successfully navigated various operational challenges. Efficient time management and teamwork facilitated smoother operations. We would analyze each scenario as a team to devise appropriate solutions and verify them with our customer service team. The use of organized PowerPoint presentations, scheduling rosters, and timely reporting enhanced the flexibility of our ongoing operations. **CHALLENGES DURING IMPLEMENTATION** Every process has its objectives and a defined workflow. A crucial aspect of these processes is understanding the specific terminologies and their implications. The project we undertook was entirely conceptual and scenario-based, requiring commitment, careful planning, and logical thinking. Initially, we underwent comprehensive training on the relevant terminologies and various operations, which presented certain challenges but also proved to be an engaging experience in Database Management Systems. **POSITIVE OUTCOME** This effort fostered a strong team environment, which is essential for navigating complex operations. Providing support for the Aviation and Hospitality sector, which operates 24/7, has been a significant accomplishment for us.

Billing Support For US Based Company

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PROVIDED COMPREHENSIVE TECHNICAL AND BILLING SUPPORT for a US-based client. This prominent US client delivers remote support and meeting services, including both free and premium remote PC access, desktop sharing, screen sharing, and more. PROJECT FEATURES PROBLEM STATEMENT: To deliver thorough technical and billing support for the client. CIS SOLUTION: By maintaining a focused approach and patiently assisting us in understanding the processes, we effectively managed our time and client support, which facilitated operations. Clear and efficient guidance helped address customer service challenges and other project-related issues. CHALLENGES DURING IMPLEMENTATION: Initially, grasping the tasks of the billing department was challenging due to various payment transactions handled through multiple sources and complex accounts with differing billing cycles and information. Additionally, the technical support scenarios varied among customers, making comprehensive training difficult. However, most of these scenarios were eventually clarified. Once the project went live, we managed operations effectively. POSITIVE OUTCOME: This project provided us with a unique and enriching work experience, enhancing our customer service skills and boosting our confidence in communicating with individuals globally. The client has expressed significant satisfaction with our high-quality service.

Virtual Assistants to Manage Recruitment

Unknown

VIRTUAL ASSISTANTS FOR Recruitment, Sales, and Service Management CUSTOMER PROFILE This prestigious UK client is a premier provider of exceptional cleaning services for offices and commercial spaces. PROJECT DETAILS We supply virtual assistants to oversee various departments, specifically the recruitment of cleaning staff, sales, and customer service. Responsibilities within each area comprise: ISSUE IDENTIFICATION CHALLENGES FACED DURING IMPLEMENTATION OUR APPROACH

3 more projects