EoCare: AI Assistant for Medical Cannabis Guidance
EoCare is a specialized medical cannabis company focused on providing high-quality, safe, and effective cannabis-based treatments. The Challenge: As an innovative company, EO Care aimed to implement a progressive solution to educate potential clients and enhance the onboarding process. They faced a significant increase in inquiries regarding medical cannabis, which put pressure on their resources and slowed down client interactions. At the same time, they aimed to modernize the onboarding experience. Their goal was clear: leverage technology to optimize inquiries and refresh the onboarding process. We offered services in UX/UI design, development, strategy, and integrations & interoperability. The Solution: We created EO Care’s AI Agent, PEP, to help meet these challenges. PEP is a ChatGPT-powered personal education platform for cannabis, utilizing guidelines and prompts developed by EO's clinical team to offer cannabis information that is both personally relevant and clinically responsible. The AI Agent is trained on EO Care’s own data sources, which include a continuously expanding library of credible cannabis research from reliable academics, government sources, and industry experts. Acting as a knowledgeable guide, it provides valuable insights, addresses questions, and transforms the client experience. It analyzes patient clinical information to make tailored recommendations while ensuring the privacy and security of protected health information (PHI). How it Works: Behind the scenes, we use Puppeteer, a versatile AI infrastructure, to develop significantly more intelligent and human-like language models (LLMs). Puppeteer enabled us to design an AI Agent capable of engaging in personalized conversations based on EO Care’s data sources. It can not only engage in dialogue but also perform actions such as scheduling appointments, sending reminders, and accessing real-time information. Tech Stack & Integrations: