Jetpack

Many third-party logistics providers (3PLs) overpromise and underdeliver. Growing businesses often find themselves torn between personalized service and scalability. We created Jetpack to demonstrate that both are achievable. Our advanced fulfillment and shipping platform caters to ecommerce brands processing 2,000 to 75,000 orders per month who feel overlooked by their current 3PLs. What sets us apart is our extensive infrastructure—over 65 warehouses, machine learning-powered routing, and carrier intelligence—combined with a commitment to genuine customer care. We call this approach Jetpack Care, featuring real-time Slack channels with a dedicated manager and full executive oversight of every interaction. You won’t encounter chatbots, ticket lines, or delays like "we'll get back to you in 48 hours." When issues arise, our entire team collaborates to resolve them quickly; when all is well, we're continuously optimizing. Our technology is robust, comprising three proprietary IQ engines that enhance the entire shipping process: ◾ Multi-Hub IQ utilizes machine learning to strategically place inventory near demand, reducing transit times by up to three times and lowering costs by up to 45%. ◾ Carrier IQ identifies the best last-mile carrier for each shipment based on destination, weight, and real-time performance. ◾ Delivery IQ monitors packages after shipment, giving you insight before your customers do. Powered by Scout, our AI prediction engine assesses delivery likelihood, identifies potentially problematic shipments early, and automatically files claims for lost packages, all without any effort on your part. We're particularly proud of this last feature. While many 3PLs stop caring at the label printing stage, for us, that’s just the beginning. We’re selective in our partnerships, only collaborating with brands we believe in—steering clear of large corporations—and ensuring they feel valued. This is where innovative fulfillment meets traditional customer service. That's Jetpack. 🚀