**BACKGROUND** Provide an overview of your business and its functions. I am the co-founder and CEO of a SaaS company. **OPPORTUNITY / CHALLENGE** What issue were you trying to resolve with JAFTON? I needed a developer to create a website widget tool for our SaaS company. **SOLUTION** What was the extent of their involvement? I approached JAFTON with a straightforward concept. Their team created a widget that monitors website abandonment and generates a pop-up notification. This activation occurs when a visitor attempts to leave the site without a substantial interest; the widget offers the option for a callback within 20 seconds, thereby helping business owners retain potential customers. The widget's text, colors, and functionality can be tailored to fit specific needs. What was the team structure? We collaborated with a project manager, a senior developer, and a senior designer. My team also interacted with the founder as necessary. How did you find JAFTON? I looked for development firms and randomly decided to reach out to JAFTON, only to discover they have been operating for 20 years. The CEO demonstrated valuable support and business acumen, providing insightful feedback on our projects. **FINANCIAL INVESTMENT** How much have you invested in their services? Our total investment has been $750,000. **ENGAGEMENT STATUS** What is the current status of the engagement? We partnered with JAFTON on this project from February to June 2017. **RESULTS & FEEDBACK** What proof can you offer to show the impact of this collaboration? JAFTON surpassed my expectations. Since our partnership ended, they have continued to maintain the product. The tool is user-friendly and effectively serves my customers. We have successfully marketed it to large online enterprises. How did JAFTON handle project management? We utilized Jira for project management, supplemented by daily calls and communication through Slack. Their team was consistently supportive throughout our collaboration. What impressed you the most about them? JAFTON was proactive and readily available whenever I reached out. The founder was actively involved in the process and grasped the magnitude of the project. His expertise greatly contributed valuable advice. Are there areas where they could enhance their services? It would be beneficial if they had more specialists available to work across different time zones, as this would improve their service efficiency. **ADVICE FOR POTENTIAL CUSTOMERS** What recommendations would you give to prospective clients? Potential customers should review the team’s past successes. Initially, we were somewhat hesitant and provided strict instructions; however, our relationship improved significantly as we began to treat them as collaborators and sought their advice. Maintaining a less formal approach facilitated a smoother process.