**Application Testing Compliance Consulting Cybersecurity** **BACKGROUND** Please provide information about your company and your role. I serve as the Pre-sales Cybersecurity Consultant at Omnix International LLC. **Describe your company in one sentence.** We offer expert digital solutions to both private organizations and public sectors, with a primary focus on cybersecurity solutions and digital transformation technologies such as GenAI and Low-Code/No-Code platforms. Since opening our headquarters in Dubai 32 years ago, Omnix has experienced significant growth, especially in the GCC region, with offices in Dubai, Abu Dhabi, Kuwait, Saudi Arabia, and Qatar, assisting hundreds of clients in realizing their visions. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you engage ITButler e Services to achieve? We sought ITButler e Services as a trusted partner to provide technical support for our cybersecurity projects. **SOLUTION** How did you discover ITButler e Services? Through a referral. **Why did you choose ITButler e Services over others?** They have high ratings, are conveniently located nearby, and their pricing aligns with our budget. **How many team members from ITButler e Services worked on this project?** Between 2 and 5 employees. **Describe the scope of work in detail, including key deliverables.** The project encompasses various fully managed threat intelligence and brand protection services. Key deliverables include: - **Dark Web Monitoring**: 24/7 surveillance of the Deep and Dark Web to ensure no client information is overlooked, with alerts sent to the client in the event of a data leak. - **Social Media Monitoring**: Real-time monitoring of the client’s social media accounts to protect against threats and ensure posts remain within a normal pattern. - **Phishing Prevention**: Immediate action is taken upon detection of phishing or look-alike domains related to the client or its digital assets. - **Digital Asset Monitoring**: Real-time surveillance of the Surface, Deep, and Dark webs to spot any spoofed or replicated digital assets of the client. **RESULTS & FEEDBACK** What measurable outcomes from the project indicate progress or success? The most notable outcome is customer satisfaction, followed closely by the trust we've built with the IT-Butler team. **Describe their project management. Did they meet deadlines? How responsive were they to your needs?** IT-Butler exhibited strong project management skills, with most deliverables on time, aside from a couple of minor delays. They were adequately responsive to my needs, maintaining good communication throughout the project. The quality of their work was generally high and aligned with the outlined requirements. They were adaptable in managing changes and unexpected challenges. Overall, I am pleased with ITButler e Services' performance and would rate their project management as very good, though there is some room for improvement. **What was your primary form of communication with ITButler e Services?** In-person meetings, virtual meetings, and email or messaging applications. **What impressed you most about this company?** They maintained clear and consistent communication throughout the project, ensuring I was always updated on progress and any potential issues. **Are there areas for improvement that ITButler e Services could address?** Providing more comprehensive documentation and reports on project milestones and deliverables could enhance clients' understanding of the ongoing work and its impact. --- **Compliance Consulting Cybersecurity** **BACKGROUND** Please describe your company and your position. I am a Support and Systems Engineer at Technology Solutions Services. **Describe your company in one sentence.** We are an Internet Service Provider and Managed Services Solution Provider. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you engage ITButler e Services to achieve? We sought a cybersecurity partnership for managed security services. **SOLUTION** How did you find ITButler e Services? Through a referral and other sources. **Why did you choose ITButler e Services over others?** They offered good value for the cost. **How many team members from ITButler e Services worked on this project?** Between 6 and 10 employees. **Describe the scope of work in detail, including key deliverables.** The project involved managing and consulting on the cybersecurity initiative for TSS, which included providing MSSP-SOC services. **RESULTS & FEEDBACK** What measurable outcomes from the project indicate progress or success? The cybersecurity audit report was positive. **Describe their project management. Did they deliver items on time? How did they respond to your needs?** They provided instant responses and delivered projects on time. **What was your primary form of communication with ITButler e Services?** Virtual meetings, email, or messaging applications. **What impressed you most about this company?** Their team demonstrated significant experience. **Are there areas for improvement that ITButler e Services could address?** None.