National Roadside Cover Platform
As a long-time collaborator, ioSTUDIOS observed that Vehicle Benefits, a UK provider of RAC-backed breakdown services, was struggling with an outdated and unsupported platform. Over the years, the legacy system became fragile, burdened with technical debt, frequent bugs, and a steady influx of support requests from admin users. End users also experienced cumbersome, non-mobile workflows that led to confusion and low conversion rates, emphasizing the pressing necessity for a comprehensive digital transformation. Through a series of discovery workshops, ioSTUDIOS recommended a complete platform rebuild that integrated technical modernization with an enhanced focus on user experience. The new solution was developed using .NET, Angular, and Azure, ensuring compliance with contemporary standards for security, scalability, and performance. Mobile-first customer journeys were implemented for onboarding, payments, and scheme management, while the admin interface was redesigned to automate repetitive tasks, minimizing errors and manual efforts. Additionally, seamless integrations were established with Stripe, SendGrid, and Microsoft Entra, enhancing payment processing, communication, and identity management. The revamped user experience prioritized clarity and simplicity, reducing friction and boosting engagement throughout the customer journey. The results were immediate: technical debt was resolved, support requests significantly declined, and platform reliability improved. Customer conversions increased due to quicker load times and a user-friendly mobile experience. Internally, the new admin tools empowered teams to concentrate on more valuable tasks, enhancing both efficiency and morale. Vehicle Benefits now operates on a modern, modular framework that supports future growth. With improved workflows, lower costs, and enhanced customer satisfaction, the business is well-positioned to innovate without the limitations of outdated technology.