InOro

InOro.ai is a Polish platform specializing in artificial intelligence that offers Conversation Intelligence, Voice Analytics, and VoiceBot solutions to enterprise clients in sectors such as financial services, energy, insurance, and telecommunications. Designed for call center settings, InOro.ai converts unstructured voice data—such as phone calls, voicebot interactions, and customer exchanges—into valuable business insights. The platform provides transcription, scoring, and analysis of every conversation at scale, empowering QA teams, operations leaders, and customer experience managers to make timely, data-driven decisions. Key features include: • Speech-to-Text Engine: offers 99.2% accuracy in Polish and other languages • AI-driven Agent Scoring & QA Automation: eliminates the need for manual call reviews • Real-time Sentiment & Emotion Analysis: detects customer frustration, objection patterns, and escalation signals • VoiceBot Analytics: performance dashboards for both outbound and inbound AI voice campaigns • Manager Dashboards: tracks KPIs across agents, teams, and campaigns • Compliance Module: compliant with GDPR, PCI DSS, and ready for the EU AI Act (Annex III). Unlike generic AI platforms, InOro.ai is specifically tailored for contact centers, charges based on the minutes of analyzed audio (not per agent seat), can be deployed within days, and is hosted solely on EU infrastructure (Frankfurt). Clients typically see a reduction in manual QA workload by 40-60% in the first 90 days. Notable clients include AASA Polska (financial services), Tarczyński (FMCG), Elocity (energy/renewables), and PZU (insurance—VoiceBot campaign).