Digital Transformation at Rochester Electronics
**Challenge:** The primary issue was the presence of numerous inefficient manual and semi-manual processes, along with a dependence on various disjointed data sources, which hindered the ability to accurately track orders, inventory, quotes, and pricing. Over several years, our company has developed technologies that have allowed our client to take advantage of the rising demand for electronic components during the Covid pandemic. Consequently, our client was able to process and fulfill orders more accurately and quickly, achieving over 600% revenue growth within the first year of implementation. We created a fully digitized management platform that includes CRM, SCM, Quote to Cash, Warehouse Management, and comprehensive data integration across the organization. Our solution employs a modern technology stack based on microservices architecture, making it easy to add new modules and scale existing ones. One of the most utilized modules is the quoting tool, mainly used by the sales team. This enables them to view all product details, check inventory availability, and assess supplier lead times, allowing them to generate various quotes such as stock quotes, built-to-order quotes, and supplier quotes. To streamline the ordering process, we developed an automated warehouse management system that optimally allocates parts based on their location. Each quote converts into an order that is sent to the ERP system through APIs, ensuring the ERP remains continually updated. Our team excels at empathizing with the customer and has proposed alternative solutions that were embraced by the client, leading to enhancements in both the process and the product. While there is no formal agreement for 24/7 support, our team gives the impression of constant availability, and the client's employees are extremely satisfied with our solution, resulting in significant improvements in their efficiency and productivity.