Custom Tour Booking Software—Expedia
Expedia Group, an international travel technology company that brings together major travel brands, teamed up with Iflexion to revamp their outdated travel booking software. The overhaul involved redesigning the system’s architecture, effectively splitting it into two distinct parts: an internal portal for partners and a customer-facing portal. The partner portal, which serves over 10,000 active travel companies, includes customizable templates that travel representatives can adjust based on their offerings (such as accommodations, car rentals, events, and flights). It also features various analytical tools that help partners monitor their campaigns and promotions, evaluate customer satisfaction and loyalty, and track the popularity of their products, among other metrics. Meanwhile, the customer portal allows travelers to manage their activities by choosing from options for holidays, business trips, or entertainment. Users can oversee their orders through secure personal accounts equipped with built-in booking options, online payment systems, multi-parameter search capabilities, and tailored recommendations. Offering support in more than 40 languages, the portal enables travelers worldwide to design customized itineraries that fit their budgets. Find out more about the custom tour booking software created for Expedia.