Total Airport Management Systems
Aeropuertos Argentina 2000
Upgrade, support, and maintenance of the Daily Operative Report (ROD) application, which plays a crucial role in various airport operations and the Total Airport Management Systems (TAMS). Additionally, development of both native and web applications for these platforms is included.
Background: Aeropuertos Argentina 2000, established in 1998, manages 35 air terminals across Argentina and has grown to be the largest private airport operator globally. Today, over 2,100 employees work to deliver high-quality services while adhering to international standards of quality, safety, and comfort, every day of the year.
Challenges: AA2000 is dedicated to enhancing the customer experience by modernizing and upgrading the infrastructure and services at its air terminals, aiming to connect communities through an efficient and sustainable network. This involves improving service quality for end users and optimizing internal operations.
Business Objective: To optimize the ROD and TAMS platforms in response to the evolving requirements of the IT department. This includes developing an Android application and a web application to facilitate access for the AA2000 team, enhancing ticket resolution times, reducing the creation of tickets, and managing airport resources more effectively.
Solution: A development team has successfully upgraded the ROD system, which is utilized for managing various daily operations, thus enhancing reporting capabilities and supporting better decision-making. Additionally, the TAMS system underwent an operational upgrade, ensuring support and maintenance of its current version to improve end-user operations. This system oversees the total management of all airports, enabling efficient resource management, flight seasonality, and daily operation management.