Hostcomm
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Overview
$100 - $149/hr
Avg Hourly Rate
10 - 49
Employees
2004
Year Founded
ABOUT HOSTCOMM
Cut contact centre costs 40% with hybrid AI
Our goal is to transform customer engagement by providing innovative, AI-driven cloud contact center solutions that enable businesses to deliver exceptional, efficient, and scalable customer service experiences. Hostcomm operates in both the USA and the UK and specializes in hybrid AI-human contact center solutions aimed at optimizing customer service operations. Utilizing cloud technologies, Hostcomm offers a scalable platform that combines artificial intelligence with human agents, facilitating seamless communication across multiple channels, including email, SMS, voice, and chat. The company focuses on businesses that require flexible, cost-effective customer service options with customizable AI autonomy to meet specific operational needs. Key Products and Services include ContactPro – a hybrid AI and human contact center platform, CXCortex – an AI-driven customer service platform for email, SMS, voice, and chat, RVX – Remote Visual Assistance, and custom software development.
Languages Spoken
English
HIGHLIGHTS
$100 - $149/hr
Avg Hourly Rate
10 - 49
Employees
2004
Year Founded
Services
Focus
Industries
Clients
Services Provided
20% AI Agent & Multi-Agent System Development
23% Conversational AI & Voice Assistant Development
7% AI Strategy & Roadmap Consulting
25% Customer Support Outsourcing
15% Live Chat & Chatbot Implementation
10% Customer Success Program Design
About the Team
OUR STORY
Hostcomm, a seasoned UK-based customer service technology company with two decades of experience, has successfully expanded its proven platform to the US market. Trusted by major European enterprises such as BT and Homeserve, Hostcomm now supports over 500 customers with a robust infrastructure consisting of 300+ AWS servers. Their AI-first unified platform includes cloud contact centre solutions, predictive dialing, AI analytics, and autonomous agents, designed to enhance operational efficiency and sales performance while ensuring full compliance with US telecommunications and privacy regulations. With headquarters in Miami and round-the-clock support from transatlantic engineering teams, Hostcomm enables seamless, risk-free trials to help US clients transition from legacy systems to advanced AI-driven customer engagement, achieving significant cost reductions and service improvements.
Projects & Clients
Project Size & Rate
Average Hourly Rate
$100 - $149/hr