Hostcomm
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Overview
10 - 49
Employees
2006
Year Founded
ABOUT HOSTCOMM
Reduce cost & drive growth with innovation
Hostcomm's cloud software is designed to support your organization in achieving growth and standing out through our cutting-edge automation, digitalization, and AI technologies. Powered by Amazon AWS and Google Cloud services, our solutions can efficiently and reliably streamline your business operations, cut costs, and create new revenue opportunities, even in the current unpredictable economic climate. Hostcomm primarily offers a cloud contact center, remote visual support, PCI DSS-compliant payment systems, AI-driven interaction analytics, and CXCortex, an AI-enhanced customer experience and analytics platform.
LANGUAGES SPOKEN
English
HIGHLIGHTS
10 - 49
Employees
2006
Year Founded
Services
Focus
Industries
Clients
Services Provided
20% AI Strategy & Roadmap Consulting
20% Generative AI
40% Cloud Consulting & SI
20% Conversational AI & Voice Assistant Development
50% Customer Support Outsourcing
25% Live Chat & Chatbot Implementation
25% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
100% Cloud Infrastructure Setup (AWS / GCP / Azure)
About the Team
OUR STORY
Founded in 2004 by software engineer Chris Key, Hostcomm emerged as one of the UK's pioneering hosted contact center providers, initially serving charities and SMEs unable to afford on-premise systems. Over two decades, Hostcomm has grown to support over 500 organizations, including BT, HMRC, and Scottish Power, adapting through technological shifts like cloud migration, WebRTC, PCI DSS compliance, and AI integration. The company maintains a strong UK engineering culture, hosting data securely within the AWS London region with strict GDPR adherence. Unlike many, Hostcomm's AI approach is flexible, orchestrating models from OpenAI, Anthropic, and AWS to ensure optimal performance and cost-efficiency. With a commitment to fast, human-led UK support and transparent pricing, Hostcomm blends innovation with reliability to deliver effective customer communication solutions.
