App Development for Compre Drivers
We assisted Compre Grupo in decreasing the time required to send invoices to their clients, enhancing the order delivery process. The Challenge: The order delivery was traditionally conducted in person, which involved printing a receipt for the driver at the facility, obtaining the customer's signature upon delivery, and then digitizing and uploading the receipt into the ERP system once the driver returned. For out-of-town deliveries, this process could take several hours or even days, which negatively affected invoicing times for customers. The Solution: We created an application for order delivery that is integrated with the company’s centralized system. During delivery, the app collects delivery evidence, logs start and finish times, captures the customer’s digital signature, and allows customers to rate their experience. It also automatically records the delivery coordinates. All this information is synchronized with the web system once the process is completed. The Outcome: Drivers can now efficiently complete deliveries using the app, which automatically updates the ERP system and delivery statuses in real time, significantly shortening invoicing times to just minutes. Drivers have instant access to an overview of pending and completed deliveries, along with their rankings relative to other drivers. They can also view their average customer ratings, enabling them to continuously assess and enhance their performance. Notably, the application functions both online and offline, ensuring it’s available in any operational scenario.