The Functionary
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Overview
1000 - 9999
Employees
2017
Year Founded
ABOUT THE FUNCTIONARY
Nearshore Outsourcing and Staff Augmentation
Established in 2017 in Texas, The Functionary is a Nearshore Outsourcing provider that offers business process support services to individuals, small enterprises, mid-sized companies, and large organizations. The Functionary collaborates with retailers, OEMs, and distributors to offer assistance solutions for customers requiring help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. Having addressed over 5 million support requests, The Functionary boasts leading customer satisfaction scores, enabling clients to receive the assistance they need promptly.
LANGUAGES SPOKEN
English
HIGHLIGHTS
1000 - 9999
Employees
2017
Year Founded
Services
Focus
Industries
Clients
Services Provided
30% Generative AI
70% IT Staff Augmentation
100% Change Management Consulting
70% Customer Support Outsourcing
15% Live Chat & Chatbot Implementation
15% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Our leadership team is composed of experienced professionals dedicated to driving the company's success. At the helm is Sam Darwish, our CEO, who provides strategic vision and guidance. Supporting him are David Hostetler, Vice President of Operations for Global Services, and Mike Grigsby, Senior Vice President of IT for Global Services, both instrumental in overseeing the company's extensive operational and technological efforts worldwide. Additionally, Sergio Zetino serves as the Senior Regional Operations Manager for Latin America (LATAM), ensuring regional alignment with the company's objectives. Together, this team fosters a collaborative environment focused on operational excellence and strategic growth across global markets.
