Speaking Your Language
Elucigene is a global biotech company that specializes in the development and commercialization of genetic testing products and services. Many businesses utilize their software as they expand, and this instance was no exception. One area of the business relied on Microsoft Excel to manage crucial information, consisting of over 50 spreadsheets. During the process of pursuing ISO certification, the pre-audit specialist indicated that the existing system was too susceptible to human error and would not meet the standards. They approached Full Metal to transform their current business processes into a custom software application. Full Metal strives to eliminate technical jargon from discussions to ensure clarity for all parties involved. However, this project required us to delve deeper, necessitating an understanding of the client’s specific industry language, which can be quite intricate in biotech. As we collaborated closely with the client to define their needs, they recognized that they didn’t have to explain everything in detail, as we had acquired the expertise to engage in highly technical discussions about system functionality. Ultimately, the project was successfully delivered, and the client achieved their ISO certification.