Framework IT

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Overview

$1,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2008

Year Founded

ABOUT FRAMEWORK IT

IT Support, Strategy & Security for Chicago SMBs

Facilitate growth by generating measurable and consistent IT results. Framework IT is a managed IT services provider that focuses on support, strategy, and security for companies aiming to establish an agile IT framework. Through our data-driven approach, known as The Business Optimization Framework, we develop a strategy specifically designed to address your individual requirements, enhancing productivity and promoting efficient IT operations. This framework aligns clients with data-informed best practices and rewards them with lower pricing. These practices foster a robust technology environment, achieving a 97% customer satisfaction rate among our clients. The award-winning team at Framework will deliver the strategy, design, management, and support for your technology systems, allowing you to concentrate on your primary objectives.

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2008

Year Founded

Services

Focus

Industries

Clients

Services Provided

38% Managed IT Services

12% Cybersecurity Assessments & Hardening

5% Unified Communications Consulting & SI

10% IT Staff Augmentation

35% Cloud Consulting & SI

About the Team

OUR STORY

For over a decade, Framework IT has been a trusted partner for businesses in Chicago and beyond, specializing in optimizing IT infrastructure and reducing costs. Catering primarily to companies with 10 to 200 employees, they offer proactive IT management and strategic alignment to maintain competitiveness and security in today’s digital landscape. With services adaptable even for smaller businesses, Framework IT employs a Business Optimization Process that identifies vulnerabilities, minimizes expenses, and fortifies systems. Their dedicated team, led by Founder and CEO John Fakhoury, emphasizes value through incentive-based pricing, 24/7 monitoring, vCIO consultation, and personalized IT roadmaps. Committed to values like integrity and teamwork, Framework IT has earned numerous awards including MSP501 and CRN MSP500, reflecting their excellence in managed IT services.

Portfolio

Managed Services for Trading Firm

Unknown

This boutique trading firm was satisfied with the help desk support provided by their managed services provider, but felt that the consulting on IT strategy and security was lacking. They enlisted Framework to ensure a continued positive support experience while also enhancing their strategic consulting and security services. Among the key initiatives Framework has implemented for the client are strengthening the disaster recovery plan, refining the company's cybersecurity policies and procedures, better securing the network and data, and optimizing the cloud server architecture. Additionally, Framework is collaborating with the firm to lower its telecommunications costs.

Managed Services & Telecom for Building Supply Co

Unknown

The building supply company was struggling with ineffective project execution and inadequate support from its previous managed services provider. Framework stepped in to significantly enhance their experience by offering managed services for the organization's essential infrastructure, which encompasses servers, storage, and networks at their five midwestern locations, in addition to providing strategic CIO consulting to support the internal IT team. The collaboration grew as Framework implemented faster fiber internet across all sites and introduced a cloud-based unified communications platform to facilitate seamless communication between offices, boost call center efficiency, streamline management, and reduce telecommunications costs for the organization.

Managed IT Services for Regional Title Company

Unknown

This prominent title company previously managed all its IT functions in-house, covering both strategic IT leadership and help desk support. With the internal IT leader preparing for retirement, Framework was initially brought on board to offer fractional CIO services, guiding the internal IT team and collaborating with executive leadership to formulate and implement IT and cybersecurity strategies. The project expanded when the client requested that Framework develop a comprehensive Managed Services plan, which included both remote and on-site support, enhanced security services, and ongoing strategic consulting. Moreover, Framework transitioned the client's essential server, storage, and business applications to a private cloud environment utilizing virtual desktops. They also provided fiber internet service and a cloud-based unified communications platform to enhance user experience, streamline management, and lower telecommunications costs.

7 more projects