**BACKGROUND** Introduce your business and its operations. My organization operates in the foodservice sector, providing a wide range of equipment except for food products. We supply items such as dishware, glassware, and large kitchen appliances to restaurants, casinos, and educational institutions. **OPPORTUNITY / CHALLENGE** What issue prompted your collaboration with FalcoMatics? After two years of using an accounting software named Odoo, we faced challenges integrating the platform with our business processes and strategies. FalcoMatics assisted us in effectively adapting to Odoo. **SOLUTION** What was the extent of their involvement? FalcoMatics supports us with all aspects of the Odoo platform. Their services include resolving daily issues, such as ensuring smooth product flow through our operations. Additionally, they developed a user-friendly mobile app to assist our drivers with deliveries and printing. This app is connected to our platform and was specifically built for Android. What is the team structure? I collaborate with Shelton (Odoo Analyst) and the owner. How did you start working with FalcoMatics? They are a local business, and we preferred to partner with someone nearby. What has been your investment with them? We have invested approximately $15,000–$30,000 and maintain a monthly retainer. What is the current status of this partnership? We began our collaboration in December 2019, and it is ongoing. **RESULTS & FEEDBACK** What outcomes can you share that highlight the impact of this partnership? They have successfully implemented all our needs. The team is proactive in addressing any issues, which has been excellent. Furthermore, the app they developed has enabled us to transition to a fully wireless electronic delivery system. How did FalcoMatics handle project management? Their communication skills are outstanding; we regularly exchange messages, and the collaboration is smooth. We easily receive answers to our inquiries, primarily communicating through Microsoft Teams via chat and video calls, supplemented by occasional emails and phone conversations. What impressed you the most about them? Overall, they are easy to collaborate with, and FalcoMatics is doing an excellent job. Are there any areas for improvement? No, I have no complaints about the team. Do you have any advice for potential customers? Ensure you maintain good communication and follow up with the team regularly.