**BACKGROUND** Introduce your business and what you do there. I own a commercial printing company specializing in direct mail marketing for the heating and cooling sector. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Exyconn? We aimed to create a new online storefront. I needed a team experienced in websites and online stores to collaborate with the third-party service responsible for our online storefront. Since this project exceeded my expertise, I required someone to manage it on my behalf. **SOLUTION** What was the scope of their involvement? We enlisted a third-party vendor to provide the foundation for our online storefront, which they instructed me to populate with visuals, product details, pricing, and more. While I knew the products I wanted to offer, I lacked the time to delve into the website’s coding or structure. Just as I wouldn't attempt to repair my car's transmission, I chose to let Exyconn manage the website's functionality in partnership with the vendor. We also recently developed a second storefront for a client with both new content and elements from our existing brand, and Exyconn contributed to that project as well. What is the team composition? I collaborate with two members from Exyconn, including Sayan (Marketing Manager), who is my primary contact. **How did you come to work with Exyconn?** I posted the project details on Upwork and received responses from countless individuals worldwide. However, I needed a team operating in the Indian time zone to coordinate effectively with our storefront vendor located there. Shared language and skills were also essential for the project’s success. Although I could have hired US-based companies, a 10-11 hour time difference would have posed a challenge. After reviewing 20 profiles, I found something appealing in Exyconn’s background, particularly their compatibility with my time zone. **How much have you invested with them?** We have invested roughly $5,000. What is the status of this engagement? We commenced the project in March 2021, and our collaboration remains ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I am pleased to have Exyconn on board, largely due to the trust I have in them. I am aware of their progress, and I understand their work is challenging. Nonetheless, they consistently perform effectively. When mistakes occur, it is usually due to my insufficient explanation of the task, after which they seek clarification. Once I provide complete information, their output is nearly perfect. **How did Exyconn perform from a project management standpoint?** Their communication is outstanding. We’ve held Zoom meetings, and their command of English is excellent, with their written communication being almost flawless. In contrast to many US-based companies I work with, where grammar can be lacking, I appreciate the precision in Sayan and his team’s emails. Additionally, we’ve fostered a level of rapport where I acknowledge their cultural celebrations and share their joys, making our relationship more personal than just a typical client-vendor dynamic. I’d happily show them around New York if they ever visit, as they are genuinely great people. Remarkably, even during significant holidays, they offer to check their emails for any urgent needs I might have. **What did you find most impressive about them?** Exyconn’s responsiveness is remarkable. They reply to my emails within minutes or one to two hours. I often connect with them early in the morning, well into their workday, and we communicate until noon. Sometimes, I even need to persuade them to get some rest, showing their commitment to fulfilling tasks, even if it's the early hours for them. Their prompt response times have significantly contributed to our success. Because of our close collaboration, I can be proactive and focus on my business needs, knowing Sayan is looking out for me. Tasks assigned with a short turnaround are typically completed by the next day, showcasing their efficiency. They are true business partners dedicated to mutual success and long-term relationships. **Are there any areas they could improve?** No, I don’t see any. **Do you have any advice for potential customers?** I highly recommend engaging Exyconn. They have been an exemplary fit for my company, and while that might not hold for everyone, my experience with them has been outstanding.