Google Workspace Deployment, Upgrade & Training
CENTURY 21 Connect Realty
The goal was to ensure a high-quality implementation of Google Workspace for the client. This included managing the schedule, activities, risks, and issues related to the project, as well as coordinating with both partner and customer resources necessary for execution. A detailed project worksheet was provided to the client, which contained support links, a project plan, and updates on risks, issues, and overall status. The scope of data migration included emails, contacts, and calendar events, all of which were completed successfully. Tasks such as adding a Domain Verification TXT record, updating MX, SPF, and DKIM records on the day of launch were executed effectively. For security, all administrators were required to enable 2-Step Verification, and custom alerts were set up to notify about any suspicious login attempts. Additionally, GWS accounts were aliased, Google Workspace groups were created, and audit alerts were established. Coordination with the Google Team was initiated to facilitate Partial Domain Licensing, leading to the development of two plans: GWS Business Standard and GWS Business Starter. Change management efforts included live training for users and admins, as well as providing recorded resources and dedicated contact support for feature-related inquiries, and resolving any issues that arose during the Google Workspace launch phase. This phase included updating MX records to designate Google Workspace as the primary email service. Finally, post-deployment support was provided to address any Google Workspace-related issues, including performing one-time administrative tasks such as data backups, configuration adjustments like group creation, and Vault configuration changes, along with responding to basic user experience queries.