70% Revenue Growth with Salesforce Marketing
Sonak Group, a global retailer with a diverse portfolio, collaborated with EverREST to spearhead their digital transformation and streamline operations across various business units. The primary objectives included rapid ecommerce deployment, enhanced customer engagement, and scalability of systems. EverREST provided a strong Salesforce-based framework that featured: the implementation of Marketing Cloud, Service Cloud, and Commerce Cloud for a unified platform catering to ecommerce, service, and marketing operations; Einstein AI to facilitate automation and insights; customization to meet global compliance standards; and thorough documentation and training. The outcomes were significant, including: 📈 a 70% annual revenue increase, 🚀 a 66% quicker time to launch ecommerce sites, 💡 a 10-25% rise in customer conversion rates, and ⏱️ a savings of 2,500-4,000 hours per year through AI-driven service processes. This collaboration empowered Sonak to achieve enduring scalability, foster customer loyalty, and enhance operational efficiency on a global scale. Technology stack: Marketing Cloud, Service Cloud, Commerce Cloud, Einstein AI, Node.js, Angular, AWS, REST API, Webhooks, JSON.