Envalo

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Overview

10 - 49

Employees

2012

Year Founded

ABOUT ENVALO

Creating Value

Envalo is a consulting firm that collaborates with midmarket B2B manufacturing companies to enhance their systems, optimize their operational processes, and remain competitive in today’s digital commerce landscape. With Envalo, you don’t have to discard your outdated or disconnected systems. We are technology neutral, utilizing SaaS solutions to enhance your existing infrastructure and create valuable, engaging online experiences for your customers. Envalo’s Interactive Parts Solution enables you to provide customers with greater visibility and control throughout the entire parts sales process. Features such as schematic parts catalogs, real-time order updates, asset tracking, and customized pricing contribute to increased revenue and improved customer engagement.

LANGUAGES SPOKEN

English

HIGHLIGHTS

10 - 49

Employees

2012

Year Founded

Services

Focus

Industries

Clients

Services Provided

70% Custom Web Application Development

30% E-Commerce Development

100% Digital Strategy

100% Operational Process Consulting

100% Managed IT Services

About the Team

OUR STORY

Envalo is dedicated to transforming how manufacturers connect with their dealers by addressing the complex challenge of accurately finding and ordering parts within intricate equipment and legacy systems. Recognizing the inefficiencies caused by outdated documents and manual processes, Envalo offers product-led solutions like Interactive Parts Schematics, which turn static materials into interactive visuals linked to existing ERP or e-commerce platforms. This approach enables confident part identification and ordering without overhauling current systems, thanks to ERP-friendly integration and swift deployment timelines. Focused on empowering small and mid-market manufacturers, Envalo delivers enterprise-grade features affordably, fostering digital competitiveness. Guided by a seasoned leadership team with deep expertise in manufacturing and B2B technology, Envalo strives to streamline service operations, reduce errors, and boost uptime, driving measurable business outcomes.

Portfolio

Self-Serve eCommerce Platform

Unknown

As the leading consumer sewing machine manufacturer globally, SVP Worldwide caters to customers through three well-known brands: SINGER®, HUSQVARNA® VIKING®, and PFAFF®. Their products are favored by both dedicated sewists and beginner crafters. With its headquarters based in the US, the company has regional sales offices worldwide, serving clients in over 180 countries. SVP Worldwide sought to enhance its self-service eCommerce platform for its global dealer network. The previous dealer portal lacked crucial functionalities, such as order history, product search capabilities, and an efficient checkout process with diverse payment options. The interface was cumbersome and offered limited visibility into inventory levels and backorder information, making it challenging to effectively showcase products and create promotional bundles that could boost revenue. We collaborated with SVP Worldwide to develop a platform that integrates smoothly with their current ERP system, enabling the seamless display of their entire catalog, product status, inventory counts, dealer-specific pricing, order statuses, and more. A crucial aspect of our approach was ensuring that our solution could utilize the existing technologies without causing disruptions. The new platform enhances promotional opportunities, encouraging increased sales. Dealers now have access to an announcement section for updates, can view dealer-specific catalogs and pricing, manage multiple shopping carts, monitor low stock levels, and access backorder support. They are also able to make purchases using various payment methods, including credit cards, company credit accounts, and third-party financing options. The new eCommerce platform has been successfully launched in North America, with a European rollout that includes 12 additional websites. Dealer feedback has been predominantly positive, with many praising the simplified ordering process.

Interactive Mobile Parts Catalog

Unknown

The leading provider of electric tarp systems and components is dedicated to delivering innovative solutions that effectively secure and safeguard payloads, enhance safety for drivers, and optimize customer returns on investment. These systems are produced in the U.S. with a strong focus on quality and safety. Their products are widely utilized in heavy-duty trucking across industries such as construction, waste management, recycling, and agriculture, among others. They cater to a nationwide network of dealers, as well as state transportation agencies, large fleet operators, and individual business owners. The tarp systems are intricate, featuring multiple motors, gears, and electrical components that require regular maintenance. Drivers need to troubleshoot issues and find the right replacement parts while navigating some of the busiest highways in the country. Ensuring load security is crucial, so replacement parts must be identified, ordered, and shipped promptly. Before collaborating with Envalo, the client maintained a PDF list of parts that was difficult to use and frequently out of date. Their quoting system was also cumbersome and time-consuming, leading to frustration among users. Without an effective eCommerce platform, drivers often contacted customer service directly, which consumed valuable company resources. We worked together with the client to create and implement an interactive schematic parts solution that is accessible via mobile devices. With current documentation, users can easily pinpoint the exact part that needs replacing. The eCommerce feature enables users to add parts to their order and facilitate quick billing and shipping using stored customer information. Additionally, users can explore and configure complex tarp solutions and request quotes. This allows the sales team to follow up and engage with customers efficiently, without overloading other departments.

Integrated Customer Service Portal

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Enerco, located in Cleveland, Ohio, has been a pioneer in infrared combustion technology since 1955. This leading-edge technology has enabled Enerco to develop expertise in both consumer heating products and heavy-duty heating solutions for commercial and construction use. Their three top brands—Heatstar, Mr. Heater®, and ENERCO Technical Products—provide safety and comfort globally. In their call center, customer service representatives were switching between three to four different systems to assist callers, which consumed valuable time as they searched for necessary information. Having successfully integrated back-end systems for the Mr. Heater® brand, Envalo was approached to create a similar solution for their customer service portal. We developed a user-friendly portal that consolidated inventory, CRM, warehouse, and order fulfillment data into one central location. Using this technology, we designed a comparable system for customer service representatives, which includes features that allow them to co-shop with customers. Reps can view items in the customer’s cart, add suggestions, or remove unnecessary products. This integrated system significantly reduced the number of systems needed by the representatives, consolidating most information into a single platform. As a result, the department improved efficiency, spending less time on each call, and minimized order errors, leading to fewer returns and less need for follow-up calls. Our collaboration with this client remains ongoing, as we continue to support both their internal and public-facing portals, while also offering consulting services that enhance the online customer experience.

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