OUR STORYeNoah partnered with a Medical Exam Management company serving hospitals and insurance firms in Waco, USA, addressing challenges in medical record retrieval and summarization under tight deadlines. The industry faced shortages of skilled underwriters, difficulties interpreting psychiatric and handwritten medical records, inconsistent report quality, and frequent insurance rejections. To overcome these, eNoah deployed both onshore and offshore teams, including experienced physiotherapists, nurses, and pharmacists, ensuring summaries were delivered within 24 hours. The company established a back-office coordination team to obtain records within seven business days, accelerating underwriting. This approach enabled clients to produce accurate ICD-10 coded summaries, improving policy approvals, maintaining business continuity, and achieving cost savings. eNoah’s specialized training and innovative tools supported rapid scalability and quality delivery.