Chatbot - viber
A refined solution for automating aspects of customer service through a Viber chatbot. This communication channel enables the Viber bot to provide users with information on the latest traffic updates, public transport, parking zones, news, and more. The chatbot allows residents to determine the paid parking zone they're in based on their vehicle's location when parked in the city center. Users can also conveniently use bank cards or deposit funds into their virtual accounts for real-time payments. Key features include:
- Relevant real-time updates on public transport services, timetables, ticket purchases, etc.
- Automated location detection to accurately identify the parking zone/interface.
- Card payment options without any extra fees beyond the designated parking price.
- Alerts for expired paid parking, vehicle towing, or clamping.
- Quick parking payments through linked bank cards and automatic zone/parking identification.
Technologies used include Viber, mobile development, quality assurance, API design and development, and payment processing implementation.