IOPS.TEAM, a Ukrainian DevOps company, faced challenges managing increasing infrastructure demands with a manual night-shift incident triage process that slowed response times and strained on-call engineers. To address this, they developed and deployed an AI-powered night operations agent that automates incident monitoring, alert classification, notification, and reporting. This solution seamlessly integrates with existing workflows and communication tools, enabling continuous 24/7 monitoring with under five-minute incident classification. The agent executes a structured six-step process, from alert receipt to resolution or escalation, and compiles comprehensive nightly reports. This automation reduced manual triage tasks by 60%, ensured consistent incident handling, enhanced scalability, and improved operational efficiency, allowing engineers to concentrate on complex incidents without increasing headcount.