e-point SA

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Overview

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

50 - 249

Employees

1996

Year Founded

ABOUT E-POINT SA

We help companies driving business grow

Our portfolio features brands like CVS Health, ING, Santander, Inter Cars, and Amway. With over 25 years of experience, we've been developing digital solutions since 1996, primarily focusing on tailor-made projects crafted from the ground up to meet our clients' specific requirements. Our expertise lies in enterprise portals, e-commerce platforms, mobile applications, and dedicated solutions. We cultivate long-lasting partnerships with our clients, establishing ourselves as true collaborators. Our team of over 200 dedicated professionals is always available to offer insights and support on various aspects of digital transformation, including UX/UI, customer experience, scalability, performance, global expansion, and the omnichannel customer journey, among other areas. Based in Warsaw, Poland, we successfully collaborate with clients globally. Our innovative project management methodology has earned the Polish Project Excellence Award on two occasions. Our services encompass: - Custom Software Development - Web Portals (including Enterprise and Self-Service Portals) - E-commerce Platforms (such as Magento Commerce and SAP Commerce) - Product Information Management (including Akeneo PIM and Pimcore) - IT Consulting - Digital Experience Consulting - UX/UI Design and Research - Body Leasing / Team Extension - Support and Maintenance

Tech Stack

JavaJavaScriptKotlinPHPSQLXMLReduxSpring MVCFlutterAngularReactLaravel+4 more

Languages Spoken

EnglishPolish

HIGHLIGHTS

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

50 - 249

Employees

1996

Year Founded

Services

Focus

Industries

Clients

Services Provided

25% Custom Web Application Development

15% Mobile App Development (iOS & Android)

10% E-Commerce Development

35% Product UX Strategy

15% UX Research & Usability Testing

About the Team

OUR STORY

For over 25 years, we have been a leading technology company in Poland, delivering tailor-made software solutions that set industry standards and enhance digital experiences. Our dedicated team of 200+ professionals combines deep IT expertise with user-centric design and business insight to address clients' unique needs. We pride ourselves on our comprehensive, end-to-end project management, ensuring timely and successful delivery without relying on subcontractors. Trusted by global leaders like ING Bank Śląski and Santander Bank Polska, our solutions prioritize regulatory compliance and continuous improvement. Our collaborative and transparent approach fosters strong client partnerships, guided by our Code of Honour that values teamwork, trust, and passion to create impactful and lasting digital transformations.

Portfolio

Faster loading of main product pages by 300%

Unknown

The quickest banking website in Poland's online landscape For more than six years, we have served as a technological partner to Santander Bank Polska SA, part of the Spanish Santander Group. Through our ongoing collaboration, we are tasked with the maintenance and development of the bank's website built on the e-point CMS. Working closely with Santander, our team at e-point has been maintaining and optimizing the site within the e-point Private Cloud environment, adapting to current trends while consistently addressing technological and business requirements. Main product pages load 250-300% faster The loading speed of the main product pages has improved by 250-300%, as measured by WebPageTest and PageSpeed Insights. Carbon footprint reduced by 75% The project's aim to accelerate the portal's performance has resulted in a 75% reduction in the carbon footprint associated with each website view, representing a significant advancement in the bank's strategy. Conversion rates increased by 10% on average The speed of the website has a significant effect on conversion rates—research by the Santander team revealed that after enhancing the portal's speed, conversions on selected pages rose by as much as 10%. This increase has been consistent, with monthly data showing a stable trend at a significantly improved level. Improved SEO metrics The Core Web Vitals metrics (related to SEO) are now close to the recommended ranges according to Google's specifications. We achieved this by converting most JavaScript components to Typescript, eliminating the jQuery library, and optimizing additional Waterfall elements in accordance with SEO standards. For further details and final statistics, please visit: https://www.e-point.com/case-studies/the-fastest-bank-website-on-the-polish-internet-santander-bank-polska-sa

Leifheit’s Successful Pilot Demonstrates Untapped B2C Sales Potential

Unknown

For many years, Leifheit, a German home products manufacturer, distributed its items through third-party vendors. Recently, the company decided to launch a direct-to-consumer approach by selling through its own online store. While this strategy proved profitable, it came with some technical challenges. What contributed to the success of this e-commerce initiative? Several factors played a role. Key 1: Communication Communication is crucial in any project. All participants need visibility into the progress of the work. Given that this project involved multiple geographically dispersed teams, we had to strategize on how to maintain connectivity. We opted for Google Hangouts and Jira's project tracking tools instead of relying on email for communication. Regular video conferences with Leifheit significantly improved our information sharing and allowed both parties to address any questions or uncertainties. Having a Project Coordinator from Leifheit Polska also greatly aided our efforts. Key 2: Cleanup Our initial tasks included a comprehensive review of the existing code and reducing Leifheit's technological debt. Within two months, we rectified code errors and ensured the platform functioned properly. We also resolved issues related to communication between ERP and e-commerce, such as payment processing and product return procedures. Key 3: Project Support We aimed for maximum transparency in the project support process. This involved holding regular status meetings and providing lists of necessary actions and decisions to meet deadlines. Such openness fostered trust and collaboration throughout the project. Key 4: Choosing the Right Platform Leifheit's online store was established on SAP Commerce, which offers stability, security, and capabilities for international e-commerce. SAP Commerce enables the creation of localized stores on a unified platform and allows users to manage product catalogs and availability tailored to specific markets. It supports multiple currencies, tax rates, and languages, providing extensive flexibility. Additionally, it is not a custom-built platform but rather a collection of components that can be tailored to meet needs, resulting in faster implementation than a bespoke solution. Further customization is possible through various extensions, including those offered by e-point. Another advantage is that Leifheit also utilized SAP ERP and SAP Marketing; thus, an e-commerce solution within the same ecosystem was a logical choice. SAP has a strong reputation for reliability and service, providing technical support and built on well-established technologies like Java and Apache SOLR. E-Commerce Success Requires UX Optimization While the project involved significant technical work—cleaning code and implementing optimization techniques—true success depended on enhancing the customer experience. Our design and UX teams put in outstanding effort to develop a solution that improved both conversion rates and sales figures. Overall, the outcomes speak for themselves, with a 255% increase in sales within just three months. At this stage of the project, we focused on quick wins—accelerated optimization efforts that yielded significant results in a short timeframe by identifying and addressing issues in the purchasing process.

A New Portal for PZU Clients

PZU

With 22 million clients, PZU Group stands as the largest insurer in Central and Eastern Europe. It provides an extensive range of offerings in the Polish market, including life insurance, property and health coverage, investment and savings accounts, pension schemes, private health insurance, and various support services. Their updated strategy prioritizes online customer service, aiming to achieve a 50% market share in the direct market by 2020. To support these objectives, e-point developed a new self-service portal designed to better cater to customers' needs. Understanding PZU clients was crucial; thus, we formed an interdisciplinary team consisting of PZU and e-point members. PZU's team included representatives from the e-marketing department, product managers, and R&D personnel. To ensure the portal's effectiveness, we needed to establish a new product classification system that would allow PZU customers to easily locate products suited to their individual requirements. The product pages on PZU’s site underwent a significant redesign. Following the principles of plain language, the PZU team aimed to make the website content more accessible by eliminating lengthy sentences and complex jargon. The e-point team introduced a cleaner design and new graphic elements to improve communication. Promoting self-service was also a key objective of the new portal, with each product featuring a clear description of the various purchasing options available. However, insurance and finance extend beyond mere sales; providing extended service is essential for customer satisfaction, particularly during the claims process. The new PZU portal was built upon Active Content, e-point's proprietary content management system.

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