Bliro – Redesigning an AI Meeting Assistant
Bliro is an AI meeting assistant that operates directly on devices, capturing, summarizing, and sharing meeting notes without intrusive bots. It connects with Salesforce, HubSpot, and Slack, allowing teams to manage the flow of meeting data into their platforms. Despite its robust technical features, Bliro encountered issues related to user activation, product clarity, and design uniformity. Durran collaborated with Bliro over a five-week period to tackle these challenges. Their work began with a UX audit and a discovery workshop, which involved mapping user personas, workflows, competitor comparisons, and underlying assumptions. This process created a common understanding of the product that aligned design efforts with business goals. They then explored possible solutions and developed rapid prototypes, testing them with five customers to confirm assumptions and refine workflows prior to development. This approach kept the design process grounded in actual user feedback. Ultimately, Durran provided a revamped product experience backed by a scalable design system. Developers received clear, reusable components, which shortened handover times and allowed for quicker iterations. The results included a more defined product identity, enhanced customer activation, and more efficient development cycles. Users reported improved satisfaction with navigation and feature clarity, while the Bliro team achieved the organizational structure necessary for scaling. As Martin Thoma, Co-founder of Bliro, stated: “The increase was significant. Our customers appreciated the substantial usability and design enhancements that they love discussing.”