Projects undertaken with Double Brace led to enhancements in business operations, including more efficient workflows, improved collection of customer data, and greater staff productivity. Their solutions commonly resulted in increased operational effectiveness and a better user experience. While clients were predominantly happy with the outcomes, there were recommendations for Double Brace to introduce in-house SEO services to complement their web design products, which could create a more unified service offering for customers. The Double Brace team was acknowledged for their promptness, friendliness, and technical expertise, with a strong commitment to client needs and effective engagement often cited as key strengths. Clients reported that Double Brace delivered high-caliber results, including contemporary websites, functional applications, and customized systems that met or surpassed expectations. Deliverables typically included faster load times, enhanced security measures, and improved conversion rates. Clients valued Double Brace's alignment with their organizational values and culture, which fostered a more productive working relationship and often influenced their choice of Double Brace over other competitors. Clients consistently applauded Double Brace for their robust technical abilities and adaptability to changing project needs, as well as their capacity to provide insightful recommendations and explore various strategies that contributed to successful outcomes. Please describe your company and position. I am the Head of Marketing and Communications at Portland Brown. Our company is a global provider of serviced accommodations, known for delivering top-notch customer service in the industry. What specific goals or objectives did you hire Double Brace to achieve? We aimed to design and develop a website that would allow for flexible editing and integrate backend features to simplify administrative tasks. The Craft CMS-based site provided an intuitive admin interface, strong performance, security, and integration with a third-party CRM and booking engine. How did you discover Double Brace? Through referral. Why did you choose Double Brace over other options? Due to their high ratings, proximity, pricing sustainability, and established reliability over the years. How many Double Brace team members were allocated to this project? Between 2 to 5 employees. Please outline the scope of work in detail, including key deliverables. We tasked Double Brace with crafting a modern, visually appealing, and user-friendly website for our business. The site needed to effectively communicate our services, present our apartment listings, and offer an intuitive property search feature. A crucial requirement was the ability for seamless lead capture, where all inquiries would automatically be integrated into our CRM system. Besides design and development, they ensured the website was fully mobile-responsive, optimized for performance, and included Google Analytics 4 for comprehensive tracking. The final deliverables encompassed: 1. Aesthetic, modern website design consistent with our branding. 2. Mobile-friendly, responsive layout for all devices. 3. Clear and engaging content structure to present our services. 4. A showcase of apartments featuring high-quality visuals and intuitive navigation. 5. Advanced property search functionality. 6. CRM integration for automated lead capture. 7. Complete GA4 setup and analytics tracking. What measurable outcomes from the project showcase progress or success? The project was deemed successful due to the delivery of a website featuring a modern interface, faster page load times, and a significantly improved administrative experience. How was their project management? Did they meet deadlines? How did they address your needs? Their project management was exceptional. From the beginning, they provided clarity on timelines and the duration of each stage. Productive in-person meetings facilitated planning for major milestones, followed by regular online check-ins to maintain alignment. The project was organized through ClickUp, which proved valuable for tracking tasks, deadlines, and overall progress. This level of transparency and organization allowed us to see exactly where we stood at any moment, and they were consistently responsive to our needs and input. What was your primary mode of communication with Double Brace? Virtual meetings. What impressed you most about the company? Their adaptability and flexibility throughout the project were particularly notable. As the project evolved, our requirements shifted, and they were quick to accommodate these changes without losing momentum. They were open to new ideas, willing to explore various alternatives, and consistently brought thoughtful recommendations to enhance the process. This, along with their professionalism and technical expertise, ensured a smooth, collaborative, and ultimately successful experience. Were there areas for improvement or aspects Double Brace could have handled differently? The project progressed smoothly from start to finish, leaving us extremely satisfied with the outcome. Custom Software Development, Web Development, Please describe your company and position. I am the CRM & Digital Content Executive at Portland Brown, which provides corporate accommodations. What specific goals or objectives did you engage Double Brace to achieve? We sought to create a custom application that would function within FrontApp and act as a bridge to SugarCRM, aimed at improving staff workflows and ensuring consistent data collection, thereby reducing personnel hours and enhancing user experience. How did you find Double Brace? Through referral. Why did you choose Double Brace over others? They were geographically convenient, had a great cultural fit, came recommended to me, and aligned with our company values. How many Double Brace team members were assigned to this project? Between 2 to 5 employees. Please detail the scope of work. The plugin developed was designed to integrate our CRM with our email platform, facilitating seamless two-way data synchronization. It automatically extracts customer data by mapping recipient email addresses, ensuring instant access to essential information during client interactions. Users can view critical customer details—such as account histories, past communications, and important notes—right within their email platform. Besides pulling data, the plugin also allows users to create new customer records directly within the email system and push those to the CRM, streamlining the onboarding of new clients and ensuring all records are up to date. Additionally, the plugin functions as a ticketing system, syncing customer inquiries from email threads directly into the CRM to maintain comprehensive interaction histories, improve case management, and provide tailored service. Key deliverables included: 1. Automated Data Retrieval to extract customer data from the CRM based on email recipient mapping. 2. Seamless Customer Record Creation, allowing users to add new client records from within the email platform. 3. An integrated Ticketing System to log customer queries from email into the CRM. 4. Real-Time Customer Insights that deliver immediate access to customer data within the email interface. 5. Improved Workflow Efficiency, minimizing application switching and ensuring smoother processes. What measurable outcomes reflect progress or success? Improvements in business workflows, enhanced quality and quantity of customer data collection, and increased staff efficiency. Describe their project management approach. Did they meet deadlines? How did they respond to your needs? Project management was impeccable throughout development. They delivered on schedule and maintained open, clear communication throughout each phase. Their team was highly responsive, promptly addressing queries or issues, and ensuring necessary adjustments were made efficiently. Their dynamic planning approach allowed them to remain flexible to new requirements as they emerged, integrating changes without disrupting the overall timeline. This adaptability facilitated a smooth collaboration and ensured that the final product aligned with our evolving needs. What was your primary mode of communication with Double Brace? In-person meetings or email/messaging apps. What impressed you most about the company? The standout feature was their remarkable responsiveness and collaborative spirit towards the project. They were genuinely committed to addressing our needs and went above and beyond to make sure everything was delivered to our satisfaction. Their enthusiasm and passion for the project were evident, as they were not just delivering a solution but creating something they took pride in. Moreover, their flexibility in accommodating project changes made a significant difference, ensuring the final product was precisely what we required. Their dedication rendered our partnership with them a thoroughly positive experience. Were there areas for improvement or things Double Brace could have done differently? Not really. E-Commerce Development, Web Design, Web Development, Please describe your company and position. I am the Retail Director at IOTA Garden and Home Limited, a supplier of large-scale planters to the landscape industry and an online shop for residential-scale planters for designers and retail customers. What specific goals or objectives did you hire Double Brace to achieve? To replatform our existing eCommerce store onto Shopify while maintaining some custom interface elements and functionalities. How did you find Double Brace? We are long-time clients. Why did you select Double Brace over others? Their pricing was suitable for our budget, offered good value, and effectively responded to our brief. Describe the scope of work in detail. After collaborating with Double Brace for many years, we decided to migrate the shop section of our store to Shopify. This switch would allow us to integrate various powerful third-party applications and functionalities that were previously unachievable with our former site. Despite working within a tight budget, the new store incorporated several custom UI elements and intricate shipping rules for pallet and courier delivery options. What measurable outcomes demonstrate the project's success? Enhanced customer journey, increased loading speeds, better conversion rates, easier content management system (CMS), improved security, and compatibility with a more up-to-date platform, along with the creation of custom features that enhanced the platform. How was their project management? Did they meet deadlines? How did they respond to your needs? The project had no strict deadline, but Double Brace recognized the urgency as our website visibility and order volumes dropped. They successfully transferred all product information, some of which posed challenges, with minimal hiccups and largely without needing much guidance due to their familiarity with our historical requirements, seamlessly integrating the new Shopify site with our existing Opencart-based site. What was your primary method of communication with Double Brace? Email or messaging apps. What impressed you most about this company? Double Brace is remarkably responsive when urgent issues arise, which is a significant asset. We feel that they engage with and comprehend our goals for every project, and our long working relationship of over ten years aids this understanding. Their pricing is also very reasonable. Are there any areas for improvement or things Double Brace could have done differently? We are extremely satisfied with their work. If improvements were to be suggested, it would be great to see them provide in-house SEO services to enhance their web design offerings. They do provide input in this area and have offered some guidance, but we currently rely on a separate SEO agency and would prefer a more integrated service. Please describe your company and position. I am the Managing Director of Somerset Willow, a manufacturer of wicker products. What specific goals or objectives did you hire Double Brace to address? We wanted to obtain more accurate data on build times and staff performance. They produced a tailored system that allowed staff to clock in and out of each product build using barcodes, programmed with a preferred build time. How did you find Double Brace? Via referral. Why did you choose Double Brace over others? Their pricing fit our budget, they shared a great culture fit, provided good value for cost, and their company values aligned with ours. How many Double Brace team members were designated to this project? Between 2 to 5 employees. Describe the scope of work. We requested the creation and delivery of a customized workshop management system that monitors staff performance and the quality of work orders. This system tracks trends and identifies areas for potential improvements, highlighting periods of unproductive time. What measurable outcomes show progress or success? Improvements in product quality ratings and enhanced staff performance across multiple measurable metrics, showing increased productivity. How did they manage the project? Did they deliver on time? How did they address your needs? Deliverables were provided punctually, and challenges were addressed in person. What was your primary means of communication with Double Brace? In-person meetings and email/messaging apps. What impressed you most about this company? Their ability to comprehend our unique challenges and their dynamism in adjusting their strategies to find solutions that aligned with our business needs were impressive. Were there areas for improvement or anything Double Brace could have done differently? The solution could have integrated more closely with our existing software, such as product SKUs and the utilization of other systems. Custom Software Development, UX/UI Design, Please describe your company and position. I am the Director of another industry company, a health and safety consultancy. What specific goals or objectives did you hire Double Brace to achieve? To rebuild our existing platform utilizing a more modern tech stack, with a tablet-friendly interface and advanced live reporting functionality. How did you find Double Brace? Through an online search. Why did you select Double Brace over others? Their geographical proximity, cultural fit, and alignment of company values. How many team members from Double Brace were engaged on this project? Between 2 to 5 employees. Describe the scope of work in detail. The task was to recreate our app on a different platform. What measurable outcomes indicate progress or success? A functioning app. How did they manage the project? Did they deliver items on time? How did they respond to your needs? They were responsive to our needs. What was your main form of communication with Double Brace? Email or messaging apps. What impressed you most about this company? Their communication was exceptional. Were there areas for improvement or anything Double Brace could have done differently? No, they are a great company with commendable ethics. Please describe your company and position. I am the Director of an advertising and marketing company, specializing in marketing and sustainability consultancy. What specific goals or objectives did you hire Double Brace to fulfill? To design and build a website, enhance UX and UI, and increase website traffic. How did you find Double Brace? Through a referral. Why did you select Double Brace over others? Their pricing was within our budget, they offered a great cultural fit, and they showed good value for the cost. How many team members from Double Brace worked on this project? Between 2 to 5 employees. Outline the scope of work. We needed to create customer journey maps, wireframes, and design page layouts. The website was built using a Bootstrap front end and a WordPress backend, with content added and iterative testing carried out to improve functionality. What measurable outcomes indicate project success? Increased traffic and improved conversion rates. How proficient was their project management? Did they complete tasks on time? How did they respond to your needs? They were outstanding in managing workflows. What was your primary means of communication with Double Brace? In-person meetings, virtual meetings, email, or messaging apps. What did you find particularly impressive or unique about this company? They were very personable and technically skilled. Were there any areas for improvement or anything Double Brace could have done differently? There was nothing they needed to improve upon.