DOT Systems

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Overview

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2003

Year Founded

ABOUT DOT SYSTEMS

High-quality, reliable software solutions

DOT Systems is a technology firm dedicated to creating modern, reliable, and scalable software solutions for telecom operators, digital service providers, and businesses aiming to enhance their digital presence. With robust expertise in telecommunication platforms, billing systems, and customer self-service solutions, we focus on comprehensive product design, development, and integration to help our partners optimize operations and discover new revenue opportunities. Beyond telecommunications, DOT Systems actively investigates emerging trends in modern technologies, including IoT ecosystems, AI-driven applications, and innovative startup projects. Our objective is to assist companies in adapting swiftly and succeeding in a fast-changing digital environment. We work closely with clients to create customized systems—from customer portals and mobile apps to partner management solutions—always prioritizing performance, scalability, and long-term business value. Clients choose DOT Systems for: ✔Technical expertise—demonstrated capability in complex system integrations ✔Business-oriented solutions—designed to yield ROI rather than just features ✔Partnership approach—a long-term dedication to client success ✔Global presence—executing projects throughout Europe and beyond. At DOT Systems, our mission is straightforward: to empower businesses with effective, scalable, and enduring technology. Whether you are a telecom operator upgrading your platforms or a company aiming to launch a new digital product, we are here to support your success.

Tech Stack

MongoDB

Languages Spoken

EnglishPolish

HIGHLIGHTS

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2003

Year Founded

Services

Focus

Industries

Clients

Services Provided

33% Mobile App Development (iOS & Android)

23% Business Intelligence (BI) Dashboard Development

10% Data Strategy Consulting

20% BI & Big Data Consulting & SI

14% Cloud Consulting & SI

About the Team

OUR STORY

Our Journey DOT Systems boasts a team of IT experts with over 20 years of experience, providing comprehensive web, mobile, and cloud solutions. We develop robust billing systems, case management tools, and self-service platforms, ensuring seamless integration with existing systems to streamline workflows and enhance operational efficiency. Having completed over 100 projects, we prioritize quality, innovation, and enduring partnerships to deliver complete solutions that result in significant business outcomes.

Portfolio

Claims management system

ClaimPay

In 2022, an insurance claims processing company turned to DOT Systems for help with a significant issue: their current claims handling methods were disjointed, manual, and ineffective. Claims managers faced challenges such as delays, inconsistent communication, and compliance risks, which negatively affected customer satisfaction. With a team of over 100 claims handlers, they required a thorough solution to centralize workflows, automate repetitive tasks, and ensure complete transparency from start to finish. DOT Systems developed and implemented CMS PRO, a robust case management system specifically designed for the insurance industry. Utilizing modern technologies like React.js, PHP, SQL Server, Azure Cloud, REST API, OAuth 2.0, Docker, and Entity Framework, the platform offered a scalable, secure, and ready-to-use solution that integrated smoothly with existing insurance systems. The system featured end-to-end claims tracking, document and evidence management, dynamic document generation, and workflow automation. Enhanced tools for claims intake and processing, stakeholder management, litigation oversight, and settlement tracking equipped insurers to handle complex cases effectively. Additionally, the system provided real-time reporting and analytics, detailed audit trails, and financial management features to aid decision-making. DOT Systems' organized implementation approach — encompassing process analysis, requirements gathering, customization planning, and training — facilitated seamless adoption throughout the organization. The results were substantial: a 40% increase in claim processing speed, 95% process automation, over 100 active users, and enhanced accuracy and customer satisfaction.

Restaurant table management and booking solution

Table4Rest Sp. z o.o.

Restaurants frequently encounter difficulties with manual reservations, no-shows, and staff overwhelmed by phone calls, all of which negatively impact efficiency and revenue. To address these challenges, DOT Systems developed mojstolik.pl, a comprehensive booking platform designed to simplify reservations, minimize empty tables, and enhance guest satisfaction. The system connects restaurants and patrons through various channels, enabling diners to easily make bookings via a portal and mobile app. Meanwhile, restaurants can oversee availability, reservations, and cancellations through a user-friendly management portal and tablet app. An integrated IVR system automates phone bookings, allowing staff to concentrate on in-house customer service. To mitigate no-shows, mojstolik.pl sends SMS confirmations and reminders, offers quick cancellation options, and tracks guest history. This enhances reliability, while restaurants gain from real-time booking visibility, adherence to reservation policies, and analytics for informed decision-making. Beyond handling reservations, the platform enables restaurants to tap into new revenue opportunities, supporting special offers and promotions that attract new customers and foster loyalty. Diners can also make prepayments for reservations or buy menu items in advance, which helps reduce cancellations, improve planning, and ensure steady revenue for restaurants. Key advantages include decreased no-shows and increased table occupancy, time savings through automated processes and communication, paperless, centralized management accessible from any device, and additional revenue through prepaid menus and promotions. By integrating automation, flexibility, and a customer-centric approach, mojstolik.pl transforms traditional reservation systems into a smart, digital-first solution. It now serves as a universal resource for restaurants of all sizes, aiding them in enhancing efficiency, securing more bookings, and providing an improved dining experience.

Voice Interconnect Billing

Unknown

In 2023–2024, a major telecommunications provider in Poland collaborated with DOT Systems to enhance its inter-operator billing processes. The main challenge was to accurately handle millions of daily transactions, manage complex rating scenarios, and facilitate real-time reconciliation. Existing legacy systems lacked the necessary scalability and transparency at the carrier level. DOT Systems utilized its premier platform, pathFinder Billing, to complete the project—this carrier-grade solution encompasses the entire billing process, from data ingestion and rating to invoicing and reconciliation. Its modular architecture integrated seamlessly with OSS/BSS, ERP, and financial systems. Key features included a Rating Engine for real-time, multi-scenario billing, Reporting & Analytics with dashboards and KPIs, an Invoicing System for automated invoices in various formats, and Reconciliation to ensure financial accuracy and compliance. Built on a robust technology stack—consisting of React, .NET Core, Java/Scala, Oracle Database, Docker, REST API, Microstrategy, Linux, and Windows—the platform accommodates multi-currency and multi-language operations, thus providing the operator with flexibility and global adaptability. The implementation yielded significant outcomes, including carrier-grade reliability and scalability, real-time processing of interconnect traffic, adaptable rating and pricing models, comprehensive audit trails, and expedited settlements with reduced risk. Now, the operator maintains a future-proof billing environment capable of managing millions of transactions daily with assured accuracy and availability. With pathFinder Billing, DOT Systems delivered not only a platform but also a strategic foundation for operational efficiency and transparent partner relationships.

1 more project

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

"DOT Systems delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet — reviewers either haven't shared a project budget or kept theirs confidential.

Select a service

Mobile App Development (iOS & Android)

Business Intelligence (BI) Dashboard Development

Data Strategy Consulting

BI & Big Data Consulting & SI

Cloud Consulting & SI

Locations

Headquarters

77 Puławska

Warszawa, Masovian, Poland 02-684

+48508090303

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