We are a team that opposes traditional agency practices and challenges established norms. Our focus is on applying a systematic approach to achieve digital growth for direct-to-consumer businesses using Design Thinking—a method originally developed by corporations but now available to a broader audience. Achieving growth demands a more flexible strategy than merely fulfilling contracts and predetermined deliverables. By prioritizing empathy and following the steps of defining, prototyping, and testing, we aim to transform the perception of agencies.