
Data Direct Group
Profile set up by Edverise AISet Up By Edverise AI
Edverise AI built this profile by analyzing thousands of data points across the web. If you own this business, become an Edverise partner to manage and update your profile.
Overview
1000 - 9999
Employees
2002
Year Founded
ABOUT DATA DIRECT GROUP
Enabling Digital Connections
In the current digital landscape, the business arena has grown increasingly intricate and demanding. To successfully navigate this environment, building relationships and connections is essential. You also require a dependable partner equipped with the necessary tools and platform to seize opportunities. This is where we come in. With over 20 years of experience in cultivating connections between our clients and their customers, our business units facilitate your engagement with people, performance, and profits. Our achievements include:
- 3,000+ successful projects
- 1,500+ employees and workstations
- Operations in 5 countries
- Millions of established connections
We accomplish this through our five core business pillars, all aligned with our mission of facilitating digital connections:
1. **CX and Contact Centres**: Our platform integrates cutting-edge technology to provide a seamless experience, enabling businesses to forge deeper connections with their customers.
2. **Records Management**: We organize and manage both physical and digital records efficiently, ensuring easy access, retrieval, and secure storage.
3. **Direct Sales**: Our trained sales professionals engage customers directly to promote products and services.
4. **Tech Solutions**: We are your gateway to digital transformation, offering comprehensive and efficient enterprise IT solutions.
5. **Digital Marcomms**: We provide a holistic solution to enhance your brand’s influence, guiding it through to conversion.
LANGUAGES SPOKEN
ArabicEnglish
HIGHLIGHTS
1000 - 9999
Employees
2002
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Experience (CX) Strategy
70% Customer Success Program Design
30% Customer Support Outsourcing
100% Sales Process Consulting
100% Content Marketing Strategy
About the Team
OUR STORY
Founded in 2000 in a small Deira office, Data Direct Group began by serving the growing UAE market. By 2015, it expanded its customer experience management (CXM) services beyond the UAE, launching operations in Oman and entering regional IT solutions. The company broadened industry reach in 2018, partnering with major UAE banks such as ADCB and ENBD, and supported government initiatives through a Fujairah base. During the 2020 COVID-19 response, Data Direct Group played a vital role in healthcare support, facilitating multilingual patient assistance and vaccination coordination. Growth continued with Q-commerce expansion into Bahrain in 2022 and significant public sector engagements in the UAE by 2023. By 2025, the company consolidated operations in a modern 40,000 sq. ft Deira facility,
Locations
Headquarters
Office 306, Makeen Building, Al Garhoud, Dubai, UAE