Crystalised Outsprint

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Overview

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2012

Year Founded

ABOUT CRYSTALISED OUTSPRINT

Beyond Calls, Your Partner In Success

**About Us** At Crystalised Outsprint, we focus on delivering outstanding customer support and telemarketing services to companies of all sizes. Our goal is to assist businesses in enhancing their customer relationships, boosting sales, and reaching their goals through effective communication. Our call centers are located in Zambia, Africa. **Our Mission** At Crystalised Outsprint, our aim is to become the top provider of customer support and telemarketing services, recognized for our dedication to excellence, innovation, and customer satisfaction. We work to go beyond our clients' expectations by offering tailored solutions that generate results and enable businesses to thrive in today's competitive environment. **Our Services** **Why Choose Crystalised Outsprint?**

LANGUAGES SPOKEN

English

HIGHLIGHTS

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2012

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% API Development & Integration

50% Mobile App Development (iOS & Android)

About the Team

OUR STORY

Crystalised Apps, led by CEO Humphrey Chinyama, is a pioneering Zambian technology company dedicated to delivering secure, innovative digital solutions that empower businesses across various industries. Founded with the vision to become Zambia's most preferred tech innovator and extend its impact globally, the company excels in custom software development, enterprise IT solutions, and exceptional technical support. Rooted in local expertise and aligned with global standards, Crystalised Apps emphasizes future-focused innovation, integrity, security, and client partnerships. Their diverse team collaborates to create scalable, high-performance systems tailored to real-world challenges, driving sustainable growth and long-term client success while maintaining transparency and reliability throughout their journey.

Portfolio

Farmer Input Support Program

Indo Zambia Bank

Project Overview: This project focused on creating a Mobile Money Collection Solution that integrates with the Zambia Integrated Agriculture Management Information Systems (ZIAMIS) as well as the bank's core banking systems through provided APIs, while also delivering extensive back-office support. Solution Description: We designed a centralized web-based platform, supported by mobile applications and USSD, to streamline the collection of cash and mobile money deposits throughout the nation. This solution allowed our back-office personnel to effectively manage payments from various locations on behalf of the bank. Key Features: The integration facilitated smooth data transfer and improved operational efficiency, notably boosting the transparency and accountability of the payment processing system.

Sap Invoicing System

Japan Tobacco International

API Development: We created strong APIs that facilitate smooth integration between JTI's SAP invoicing system and the Zambia Revenue Authority (ZRA) system, allowing for effective and precise data transfer. System Synchronization: The integration guarantees real-time updating of invoicing data, enhancing compliance and operational effectiveness. Impact: This integration has optimized the invoicing process, minimized manual data entry mistakes, and ensured adherence to ZRA regulations.

Sustainable Agriculture Finance Facility (SAFF)

Indo Zambia Bank

iOS and Android App Development: We developed a robust application for both Android and iOS that enables our back office staff to digitize and collect all essential information for loan applications on behalf of clients. This includes capturing geo-mapping data for farm locations, necessary support documentation, and historical performance data for applicants. Web Administration Portal: A comprehensive web admin portal was created, which includes: - Scoring System: Each application is rated out of 100 based on the submitted data, offering a clear evaluation of the applicant's eligibility. - Approval Workflow: Bank branch personnel can easily approve or reject loan applications via the portal. - Agent Network Management: Utilizing our extensive agent network, we ensured effective management through a back-office call center, customer complaint handling and resolution, and transaction resolutions with the bank and ministry. Impact: The integration of this system has significantly improved the loan application process, providing a seamless and efficient experience for both agents and bank personnel. It has enhanced data accuracy, streamlined approval processes, and ultimately better met the financial requirements of farmers.

4 more projects

Projects & Clients

Project Size & Rate

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

N/A

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

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"Crystalised Outsprint delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

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API Development & Integration

Mobile App Development (iOS & Android)

Locations

Headquarters

252 Twin Palms Road, Ibex Hill

Lusaka, Zambia

+260956175508

Headquarters

17678 Preston Road United States 75252

+260956175508

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