Crescent Consultancy
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Overview
$1,000+
Min Project Size
150+
Avg Hourly Rate
2024
Year Founded
ABOUT CRESCENT CONSULTANCY
We value trust, curiosity, and action.
Crescent Consultancy is a comprehensive Customer Experience (CX) Consultancy that provides customized services for leaders who want to assess, improve, redesign, or maintain their CX efforts and measure their impact. Natalie K. Jackson collaborates closely with leaders to pinpoint initial focus areas and outline a future strategy aimed at achieving significant, measurable outcomes while engaging employees in a sustainable progression. Research shows that exceptional CX is a key driver of growth, with companies excelling in this area generating 5.7 times more revenue than those that fall behind (Forbes). We believe that every organization, regardless of its size or industry, can gain from effective CX design and implementation.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
150+
Avg Hourly Rate
2024
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Customer Experience (CX) Strategy
50% Customer Support Outsourcing
About the Team
OUR STORY
Founded in 2024 by Natalie K Jackson, Crescent Consultancy specializes in delivering comprehensive customer experience design and execution. With over ten years in customer and employee journey optimization, Natalie leads a diverse advisory team including experts in finance, marketing, strategy, and commercial operations. This team brings multi-industry expertise, blending strategic insight and operational excellence to drive growth and transformation. Their collective focus centers on elevating customer experiences, fostering loyalty, and enhancing brand value. Crescent Consultancy leverages cutting-edge tools and methodologies to craft seamless, impactful solutions, empowering organizations to differentiate themselves in competitive markets. At its core, the company values authenticity, innovation, and a commitment to making customers' lives easier through exceptional, end-to-end experiences.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
150+
Locations
Headquarters
5920 Dirac Street
San Diego, California, United States 92122