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CoSupport AI

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Overview

10 - 49

Employees

2020

Year Founded

ABOUT COSUPPORT AI

⚡ AI Agent for Customer Service Trained on Tickets

CoSupport AI is a comprehensive platform designed to automate and enhance customer support across various channels, including chat, email, and social media. Tailored for teams handling a large volume of inquiries, the platform features an AI Agent capable of managing up to 90% of customer queries with 99% accuracy, an AI Assistant that improves agent productivity through real-time response suggestions, and AI Business Intelligence that translates conversations into actionable insights for better decision-making. Utilizing innovative message-generation technology, CoSupport AI ensures consistent and precise responses without any misinformation. Each model can be fully customized—covering aspects like tone and behavior—to meet specific business requirements. The platform supports over 40 languages and integrates easily with systems such as Zendesk, Freshdesk, Intercom, Salesforce, Zoho Desk, and others via API. Implementation is quick, taking under 10 minutes, and the no-code self-service interface allows teams to set up, test, and launch AI models on their own. CoSupport AI offers transparent pricing, unlimited user access, and enterprise-level security, including ISO 27001 certification and compliance with GDPR and CCPA. CoSupport AI is designed to reduce costs, accelerate resolution times, and provide consistently outstanding customer experiences. A free trial is available.

Languages Spoken
English
HIGHLIGHTS

10 - 49

Employees

2020

Year Founded

Services
Focus
Industries
Clients
Services Provided
18% Generative AI
8% AI Strategy & Roadmap Consulting
25% Custom AI Chatbot Development
32% Live Chat & Chatbot Implementation
17% Support Technology Implementation (Zendesk, Intercom, Freshdesk)

About the Team

OUR STORY
In 2020, machine learning engineer Roman Lutsyshyn identified flaws in customer service, including generic bots and impersonal interactions. Driven to create a solution, he envisioned an AI assistant that offered intelligent, helpful, and human-like support beyond simple automation. He collaborated with entrepreneur Daria Leshchenko, who brought over 15 years of customer support experience and recognized the project's potential, providing vital momentum. Together, over three years of focused research and development led to their first major innovation: an AI assistant that delivers ready-to-use reply suggestions for support teams. This breakthrough reflects their shared commitment to revolutionizing customer service through advanced AI technology.

Locations

Headquarters

5356 Hermitage Avenue

Los Angeles, California, United States 91607