Contio.tech

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Overview

$10,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2016

Year Founded

ABOUT CONTIO.TECH

Streamlined support for seamless operations

Contio.tech is a reliable provider of business process outsourcing (BPO) services focused on multilingual content review, moderation, and customer support. We deliver solutions in more than 20 languages and have specialized knowledge in important industries such as social media, e-commerce, entertainment, gaming, fintech, and technology. Whether you need assistance handling large amounts of user-generated content or round-the-clock multilingual support, we are ready to help enhance your operations.

Languages Spoken

English

HIGHLIGHTS

$10,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2016

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Content Moderation Services

50% Customer Support Outsourcing

About the Team

OUR STORY

Contio is a boutique managed services firm dedicated to transforming ideas into scalable digital content, support, and technical operations. With over eight years of experience, we have reviewed more than 27 million content assets across 20+ languages, providing 24/7/365 global coverage from offices in the US, Poland, and Ukraine. Our core values center on our people, who consistently drive our success through commitment, continuous learning, and integrity. Recognizing the BPO industry's challenges regarding quality, Contio prioritizes positive impact over mere profits, fostering an environment where employees are empowered and motivated to enjoy their work. We strive to deliver excellence and meaningful partnerships in all we do, setting us apart in the managed services landscape.

Portfolio

Leading Tech Company, Trust & Safety

Unknown

Assembled a team of highly proficient individuals to offer support in 24 languages across three shifts to quickly address escalations. Implemented tracking and efficiency-enhancing tools, and identified and implemented process improvements. Acted as primary support for resolving customer issues. Facilitated the client's ability to initiate support operations within six weeks, producing highly accurate human evaluation data for machine classifiers to support large-scale operations.

Global Tech Company

Unknown

Addressed the challenge by categorizing language coverage into four levels of priority. Initially focused on high-priority languages, which involved hiring, onboarding, and training staff using a train-the-trainer approach. Then moved on to hire and onboard lower-priority languages, successfully increasing operations eightfold within 12 weeks. Collaborated with engineering, product, and program management teams on the client side to enhance workflows, leading to a 20% increase in agent efficiency and a 15% reduction in turnaround time. Created various reporting and process automation tools (including dashboards, automation, and KPI tracking) to further support the client's product success. Assisted the client in improving content quality delivered on their platforms to 98% accuracy and eliminated a six-month backlog of over 24 million tasks, resulting in a 15% increase in product adoption. Helped the client reduce costs by approximately 30% compared to traditional BPO providers.

Online Video Sharing Platform

Unknown

Implemented a train-the-trainer approach to accelerate the scaling process. Outlined essential workflow processes and created incident response protocols. Worked closely with engineering, product, and program management teams to pinpoint major user issues and developed standardized responses for common situations. Enhanced the training of newly hired agents by pairing them with a group of experienced colleagues. After establishing partner support operations, initiated daily quality assurance checks for prompt feedback until the operations met the project SLAs specified by the client. Assisted the client in enhancing user experience by educating partners on product policies and monetization guidelines at scale, resulting in a 30% reduction in average handling time. Contributed to the client saving approximately 10% in costs compared to traditional BPO locations.

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

"Contio.tech delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet. Reviewers either haven't shared a project budget or kept theirs confidential.

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Content Moderation Services

Customer Support Outsourcing

Locations

Headquarters

9711 Washingtonian Blvd, Gaithersburg, MD

Gaithersburg, Maryland, United States 20878

Headquarters

Vasylkivska st 14 02000

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