**BACKGROUND** Please provide details about your company and your role. I am the Head of Digital Marketing & Distribution at Shawbrook Bank. Summarize what your company does in one sentence. We offer banking services for consumers, businesses, and property investors and developers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Cogworks to achieve? To launch a new website. **SOLUTION** How did you discover Cogworks? Through a referral. What factors led you to choose Cogworks over other options? Their proximity to my location, pricing that matched our budget, a good cultural fit, and overall value aligned with our company values. How many Cogworks team members were assigned to this project? Between 6 and 10 employees. Please detail the scope of work and key deliverables. We aimed to launch a new website within six months, upgrade to the latest version of Umbraco, and enhance user experience and commercial outcomes. **RESULTS & FEEDBACK** What measurable results from the project indicate progress or success? The website was launched on schedule and within budget, with improved commercial outcomes and a technical upgrade. How would you describe their project management? Did they meet deadlines and respond to your needs? Their project management was excellent; they were very responsive and adaptable. What was your main method of communication with Cogworks? In-person meetings, virtual meetings, and email or messaging apps. What did you find most impressive or distinctive about this company? Their team was exceptional to collaborate with and very knowledgeable. Are there any areas where Cogworks could improve or do things differently? No, none at all.