Fast Results on Legacy Application Maintenance
The Challenge: Huebsch Services, a company specializing in laundry and uniform services, encountered two significant issues. First, their previous development firm was slow to resolve problems on their site, taking up to four weeks for minor corrections. Second, the e-commerce platform, Huebsch Direct, had frustratingly slow pricing response times, particularly when customers added multiple items to their carts. The Solution: Code Pros stepped in to tackle these issues. They found that the pricing algorithm on the e-commerce platform was overly complex, leading to delayed response times. Code Pros introduced a pricing cache system, which reduced the time required for pricing calculations to less than 200 milliseconds, regardless of the number of items in the cart. They also implemented dedicated "budget" features for customer accounts, enabling better spending management for employees and departments. The Outcome: Code Pros effectively improved the site's responsiveness for fixes, shortening the turnaround time to under three days. They also enhanced the e-commerce site’s pricing response time, resulting in a much faster and more satisfying customer experience. The addition of customer "budget" accounts streamlined the ordering process and improved customer service. These improvements not only saved time but also strengthened relationships with clients. For the full story, visit: https://codepros.biz/projects/huebsch/