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Call Center Solutions Africa(CCSA)

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Overview

$5,000+

Min Project Size

10 - 49

Employees

2022

Year Founded

ABOUT CALL CENTER SOLUTIONS AFRICA(CCSA)

Tech, Talent, Equipment, Advisory

Call Center Solutions Africa (CCSA) is a comprehensive outsourcing provider that assists businesses in launching, scaling, and optimizing expert-led omnichannel contact center teams across Africa. We support both global enterprises and African organizations in creating efficient, secure, and high-quality customer service operations, leveraging Africa's talented multilingual workforce. Our offerings include cloud-based platforms, AI chatbots, regulatory consulting, equipment provision, and skilled personnel—all essential for establishing top-notch customer support operations. With leading experts based in Nairobi, Accra, and other locations, we blend robust data, global best practices, and local insights to facilitate quick, compliant, and scalable customer engagement. Whether you're a startup or an established business, CCSA can help you set up a fully operational contact center tailored to your industry's specific needs in as little as 14 days.
LANGUAGES SPOKEN
English
HIGHLIGHTS

$5,000+

Min Project Size

10 - 49

Employees

2022

Year Founded

Services
Focus
Industries
Clients
Services Provided
60% Outbound Lead Generation
40% CRM Setup & Management
60% Customer Support Outsourcing
30% Customer Success Program Design
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
100% CRM Consulting and SI

About the Team

OUR STORY
Our Narrative Call Center Solutions Africa (CCSA) offers flexible contact center and BPO services that link brands with customers through professionalism, empathy, and cultural awareness. By combining technology, skilled personnel, and reliability, we ensure exceptional service from Africa to international markets.
TEAM PHOTOS
Call Center Solutions Africa(CCSA) team photo 1

Projects & Clients

Project Size & Rate
Minimum Project Size

$5,000+

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