
Brilliant Experience
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Overview
$25,000+
Min Project Size
$50 - $99/hr
Avg Hourly Rate
10 - 49
Employees
2011
Year Founded
ABOUT BRILLIANT EXPERIENCE
Market Research. Customer Psychology. Innovation.
Brilliant Experience is a studio specializing in market research, user experience, and customer psychology. We provide research and insights for some of the world's most innovative brands by deeply understanding their customers. Utilizing advanced qualitative and quantitative research techniques, we uncover the reasons behind customer behavior. You will receive valuable psychological insights that inform your strategic decisions and help you create highly intuitive experiences. Most clients reach out to us for assistance in:
- Discovering market opportunities through methods like ethnography, mobile diary studies, contextual interviews, and innovation workshops
- Successfully launching products via usability testing, agile/lean testing, rapid prototyping, A/B testing, and expert evaluations
- Continuously enhancing a product or service through quantitative research, ongoing experience assessments, competitor analysis, eye-tracking/biometric studies, coaching, and service design.
LANGUAGES SPOKEN
English
HIGHLIGHTS
$25,000+
Min Project Size
$50 - $99/hr
Avg Hourly Rate
10 - 49
Employees
2011
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% A/B Testing Framework Development
100% Market Research & Competitive Intelligence
About the Team
OUR STORY
Since 2011, Brilliant Experience has partnered with global brands to decode customer psychology, supporting diverse qualitative, quantitative, and mixed-methods research projects. As AI transformed research, Brilliant engaged proactively, launching studies like AI vs. Human and initiatives such as AI 4 UX, exploring emerging AI research tools. Led by founder John Whalen, PhD, the company has redefined its research practices around AI, now offering AI-powered research services and training that amplify human insight rather than replace it. The team, including leaders Jo Golden, Laura Oswald, and Chase Simmons, emphasizes a human-centered approach grounded in psychological frameworks to enhance decision-making and organizational transformation in the AI era.
Projects & Clients
Project Size & Rate
Minimum Project Size
$25,000+
Average Hourly Rate
$50 - $99/hr